Senior Data Center Operations Engineer

Preferred locations for this role include large data center regions such as

Chicago, IL; Salt Lake City, UT; Abilene, TX; Dallas, TX; San Antonio, TX; and

Phoenix, AZ.

This OCI opportunity is for a Data Center Global Support Engineer responsible

for support, escalation, and operational improvement across Data Center

Operations. The ideal candidate is highly motivated, self-driven, and brings a

strong mix of technical, operational, and customer support skills. This role

works closely with global teams across multiple seniority levels to improve the

effectiveness of key functions, projects, and data center operations. Travel to

multiple OCI locations may be required to support data center build, deployment,

and operational activities as needed.

RESPONSIBILITIES

Data Center Site Portfolio Management

* Independently owns operational responsibility for one or more data center

sites, ensuring performance, readiness, and alignment with business

objectives.

Performance Monitoring and Analysis

* Leads performance trend analysis across capacity, temperature, availability,

cleanliness, facility health, and other key operational metrics.

* Proactively monitors data center health, including power, cooling, security,

and environmental conditions, and drives improvements to reduce risk and

improve reliability.

* Partners across functions and regions to identify, measure, and improve

operational processes using industry best practices, including Lean and Six

Sigma principles.

* Leads continuous improvement initiatives that align site operations with

strategic objectives and customer expectations.

Issue Management, Automation, and Technical Documentation

* Leads on-site resources through incident resolution and ensures clear,

accurate communication throughout execution.

* Oversees escalated and complex technical issues, including triage,

escalation, resolution tracking, and follow-through.

* Implements and improves automation, scheduling, and monitoring tools to

reduce operational risk and prevent recurring issues.

* Identifies, documents, validates, and communicates issues, processes, and

solutions to maintain an accurate and current data center knowledge base.

* Develops and maintains technical documentation, including SOPs, playbooks,

runbooks, process guides, incident summaries, RCA reports, and operational

best practices.

* Prepares for and, when needed, executes incident or crisis management

protocols in alignment with business continuity plans.

* Performs Root Cause Analysis following incidents or crises and updates

documentation to capture lessons learned and process improvements.

Data Center Expansion Support

* Leads and supports new region builds, site expansions, and large-scale

deployment activities both onsite and remotely.

* Serves as a primary liaison between project teams, data center engineering,

and operations to manage timelines, capacity needs, and execution risks.

* Collaborates closely with cross-functional project teams to ensure expansion

projects and site builds meet operational, technical, and quality standards.

Installation and Maintenance

* Provides oversight for installations, repairs, inventory management,

logistics, and related operational tasks.

* Directs replacement and upgrade efforts for data center components and

infrastructure.

* Advises on high-level purchases, upgrades, and implementation plans for data

center environments.

* Leads planning and execution for rack deployments, installations, and

physical network infrastructure upgrades or changes.

* Ensures proactive maintenance of data center facilities to support

efficiency, stability, airflow, containment, pressure, and power train

reliability.

Core Responsibilities

Planning and Execution

Manages moderately complex projects and initiatives by coordinating tasks,

monitoring timelines, tracking deliverables, and ensuring requirements are met.

Delegates, prioritizes, and adjusts work across multiple projects while

providing technical oversight and adapting plans as resources or timelines

shift.

Collaboration and Partnership

Collaborates across teams, regions, and functions to align expectations and

deliver shared objectives. Leverages an understanding of business leaders,

stakeholders, and customers to ensure solutions meet operational and business

needs. Supports an inclusive environment by actively seeking, listening to, and

respecting diverse perspectives.

Problem Solving

Identifies and resolves moderately complex issues by analyzing operational data,

technical inputs, and available information. Escalates unresolved or critical

issues with clear assessments, recommended next steps, and potential solutions.

Reviews, contributes to, and documents problem-solving strategies.

Continuous Learning

Stays current on industry trends, tools, and best practices while actively

pursuing opportunities to expand technical and operational knowledge. Seeks

feedback and training to improve performance and mentors junior team members to

support knowledge sharing across teams.

Continuous Improvement

Develops recommendations and supports implementation of process improvements

that increase operational efficiency, reliability, and effectiveness. Evaluates

impact across stakeholders and incorporates feedback to refine approaches,

methods, and workflows.

Performance and Development

Supports the talent development pipeline by participating in candidate

interviews, assessing candidates, and providing hiring recommendations.

Government security clearance is a plus to support cleared programs.

QUALIFICATIONS

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to

comply with applicable requirements, such as immunization/occupational health

mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the

stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for

bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for

variations in knowledge, skills, experience, market conditions and locations, as

well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as

well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees

assigned to a salaried (non-overtime eligible) position. Accrued Vacation is

provided to all other employees eligible for vacation benefits. For employees

working at least 35 hours per week, the vacation accrual rate is 13 days

annually for the first three years of employment and 18 days annually for

subsequent years of employment. Vacation accrual is prorated for employees

working between 20 and 34 hours per week. Employees working fewer than 20 hours

per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes

each calendar year. Unused balance will carry over each year up to a maximum cap

of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days

from the posting date or as long as the job remains posted.

Career Level - IC4

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will receive consideration for employment without regard to race, color,

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and protected veterans’ status, or any other characteristic protected by law.

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