Principal Site Reliability Engineer

Key Responsibilities

• Capacity Ingestion and Management:
• - Designs and architects infrastructure and/or service according to terms
• for reliability and functionality.
• - Forecasts demands for infrastructure and responds to capacity needs,
• ensuring systems have sufficient resources to handle current and future
• workloads and identifying resource gaps.
• - Collaborates with the software development team to develop
• infrastructures, ensuring features are reliable and scalable according to
• deployment requirements.
• - Proactively identifies opportunities for prototyping and drives
• prototyping initiatives (e.g., testing new applications or infrastructures,
• assisting in onboarding) to explore novel approaches.
• Incident and Service Lifecycle Management:
• - Exercises judgment when performing data collection, triage, technical
• analysis, and redirection to maintain and optimize operations and infrastructure
• reliability.
• - Takes proactive steps to monitor services, maintain up-to-date knowledge
• of their performance, and document their condition.
• - Leverages advanced knowledge to perform incident response, root cause
• analyses, and/or maintenance on assigned services (e.g., software installs,
• version upgrades, security updates, backup and recovery).
• - Provides comprehensive health and performance reporting and takes
• appropriate actions based on trends in data.
• - May perform provisioning to support infrastructure, applications, and
• services.
• - May experiment with new approaches for and performs decommissioning
• (e.g., shutting down servers, removing data from databases) to remove objects
• that are no longer needed.
• Automation:
• - Identifies and recommends opportunities for automation and assesses
• potential benefits to enhance operational efficiency.
• - Develops and implements design, automation tools, or scripts to provide
• solutions, gather metrics, monitor, analyze, mitigate, or remediate
• issues/defects within infrastructures.
• - Conducts testing on moderately complex automations to ensure they
• perform tasks correctly and produce expected results.
• Technical Communication and Guidance:
• - Writes release notes and/or communicates comprehensive information about
• the scale, capacity, security, performance attributes, and requirements of
• services and technology with customers and immediate and related teams.
• - Proactively anticipates and articulates the potential impact of
• infrastructure, feature, and tool changes, considering their impact across team
• operations.
• - Serves as a resource to team members on what information to communicate
• and how to communicate.
• Troubleshooting and Resolution:
• - Provides comprehensive operational support for technology, serving as a
• key escalation point for incidents and moderately complex issues arising within
• Oracle services.
• - Drives and actively participates in on-call shifts to address issues.
• - Executes the resolution of technical issues spanning multiple services,
• applying advanced investigation and debugging techniques to achieve SLOs
• (service level objectives).
• - Documents incidents according to reporting methods and performs root
• cause analyses, capturing essential information for analysis and future
• reference.
• - Performs post-mortem procedures to prevent incident reoccurrence.
• Innovation and Improvement:
• - Conducts advanced experiments and evaluations of cutting-edge tools and
• technologies to optimize infrastructure performance and reliability, taking
• proactive steps to adhere to security standards.
• - Identifies and seeks opportunities to execute improvements for
• performance bottlenecks and deployments, ensuring efficient resource usage,
• speed, and scalability.
• - Develops and maintains advanced knowledge of site reliability trends,
• sharing valuable insights and information with senior team members, management,
• and beyond to promote innovative building, testing, deploying, and running
• services.
• - Performs moderately complex analyses and provides clear data on
• production to drive business development decisions (e.g., design changes).
• Core Responsibilities
• Planning & Execution:
• - Manages and coordinates moderately complex tasks, monitoring timelines
• and deliverables to ensure timely completion and adherence to requirements for a
• moderately sized project or initiative. Efficiently delegates, monitors, and
• prioritizes work across multiple projects, providing technical oversight and
• adjusting plans to address shifts in resources or timelines.
• Collaboration & Partnership:
• - Collaborates across the organization to align on expectations and
• achieve shared objectives. Leverages understanding of business leaders,
• stakeholders, and/or customers to ensure proposed solutions meet their needs.
• Supports inclusivity by actively seeking and listening to diverse perspectives,
• ensuring others feel heard and respected.
• Problem Solving:
• - Identifies and addresses moderately complex issues by analyzing a wide
• range of data and/or information to identify solutions in accordance with
• standard practices. Proactively escalates unresolved or critical issues with a
• thorough assessment and suggests potential solutions. Reviews, contributes to,
• and documents problem solving strategies.
• Continuous Learning:
• - Pursues learning opportunities to expand knowledge and skills and/or
• tools in new areas and stays abreast of the latest industry trends and best
• practices. Proactively seeks and leverages ongoing feedback and training to
• improve skills. Coaches and mentors junior team members, fostering continuous
• learning and knowledge sharing within and across teams.
• Continuous Improvement:
• - Develops ideas, recommends updates, and/or collaborates on the
• implementation of process improvements to increase the efficiency and
• effectiveness of processes, protocols, and workflows across teams, and evaluates
• the impact on key stakeholders. Solicits feedback from others on ideas for
• alternative approaches and methods for continued improvement.
• Performance and Development:
• - Contributes to the talent development pipeline by participating in
• candidate interviews, assessing candidates, and providing hiring
• recommendations.
• -