Lead Principal Platform Software Engineer

The Lead Principal Platform Architect is the customer-facing program lead for a

portfolio of large enterprise managed-cloud customers. The role owns the

operating pulse of each account: customer priorities, active projects and

enhancements, service risks, major incidents, delivery dependencies, and

follow-through across Oracle teams.

This is not an implementation or product-configuration role. Product,

application, integration, and infrastructure SMEs provide deep specialist

expertise. The Service Architect brings those teams together, keeps the customer

informed, drives decisions to closure, and ensures that service and project

commitments produce the intended business outcome.

What you will do

• Own the customer program: Serve as the primary operating counterpart for
• customer business and IT leaders. Establish the cadence for service reviews,
• project updates, risks, decisions, and executive communications.
• Drive run-and-maintain outcomes: Maintain a clear view of service health, open
• issues, risks, dependencies, and customer priorities across Oracle applications,
• PaaS/integrations, and supporting infrastructure.
• Lead projects and enhancements: Turn customer priorities into an executable
• plan; coordinate scope, milestones, owners, dependencies, change readiness,
• testing, customer communication, and delivery follow-through.
• Coordinate incident and continuity response: Lead customer-facing coordination
• during significant incidents. Establish impact, communication cadence,
• escalation, recovery tracking, and corrective-action follow-up with the
• appropriate Oracle and customer teams.
• Orchestrate the right expertise: Engage functional, product, integration,
• infrastructure, security, and operations SMEs at the right point; resolve
• cross-team blockers and maintain end-to-end accountability without trying to be
• the specialist in every domain.
• Translate across business and technology: Understand the business effect of
• issues and changes; help customer and Oracle stakeholders make informed
• priorities and trade-offs.
• Improve the service: Identify recurring delivery or operational friction and
• help introduce practical automation, AI-enabled capabilities, or process
• improvements when they have clear customer value and appropriate controls.
• What success looks like
• * The customer has a trusted program lead who understands their priorities,
• communicates clearly, and keeps commitments moving.
• * Active projects, enhancements, risks, and dependencies have visible owners,
• realistic milestones, and timely escalation.
• * Significant incidents are handled with disciplined coordination, credible
• communications, and closed-loop corrective actions.
• * Oracle SMEs work as one customer-facing team, while the customer receives a
• coherent service experience rather than fragmented technical updates.
• Only Oracle brings together the data, infrastructure, applications, and
• expertise to power everything from industry innovations to life-saving care. And
• with AI embedded across our products and services, we help customers turn that
• promise into a better future for all. Discover your potential at a company
• leading the way in AI and cloud solutions that impact billions of lives.
• True innovation starts when everyone is empowered to contribute. That’s why
• we’re committed to growing a workforce that promotes opportunities for all with
• competitive benefits that support our people with flexible medical, life
• insurance, and retirement options. We also encourage employees to give back to
• their communities through our volunteer programs.
• We’re committed to including people with disabilities at all stages of the
• employment process. If you require accessibility assistance or accommodation for
• a disability at any point, let us know by emailing
• [email protected] [[email protected]] or by
• calling 1-888-404-2494 in the United States.
• Oracle is an Equal Employment Opportunity Employer. All qualified applicants
• will receive consideration for employment without regard to race, color,
• religion, sex, national origin, sexual orientation, gender identity, disability
• and protected veterans’ status, or any other characteristic protected by law.
• Oracle will consider for employment qualified applicants with arrest and
• conviction records pursuant to applicable law.