About the role

What will you do at Oracle?

Transform Enterprise Work with AI

At Oracle Customer Success Services (CSS), we're helping the world's leading

organizations redefine how work gets done through AI.

We're looking for an AI Solutions Engineer who thrives at the intersection of

customer engagement, AI innovation, solution design, and enterprise

transformation. In this role, you'll partner directly with customers to discover

opportunities, design intelligent workflows, prototype agentic AI solutions, and

guide them from concept to production.

If you enjoy solving complex business challenges, building with cutting-edge AI

technologies, and seeing customers successfully adopt the solutions you create,

this is the role for you.

Why You'll Love This Role

You'll have the opportunity to:

* Shape how enterprise customers adopt AI

* Build real-world agentic AI solutions—not just prototypes

* Work directly with executives, architects, engineers, and business leaders

* Blend business strategy with hands-on technical problem solving

* Help define reusable AI orchestration practices across Oracle CSS

What You'll Do

Discover Opportunities
* Partner with customers to understand their business goals and operational
challenges.
* Lead discovery sessions with business stakeholders, functional experts,
architects, and delivery teams.
* Identify high-value opportunities where AI can improve efficiency, quality,
and customer outcomes.
Design Intelligent Workflows
* Map current and future business processes.
* Translate conversations and requirements into:
* Process flows
* User stories
* Acceptance criteria
* Solution designs
* Implementation plans
* Define where AI agents should automate, collaborate, or defer to human
expertise.
Build AI Solutions
* Configure and prototype agentic workflows using:
* AI models
* Low-code platforms
* APIs
* Integrations
* Orchestration frameworks
* Design intelligent decision paths, guardrails, human approvals, escalation
logic, and recovery strategies.
Validate & Deliver
* Work closely with engineering teams to move prototypes into production.
* Define testing approaches, expected behaviors, edge cases, and operational
safeguards.
* Present solutions to customers and incorporate feedback into continuous
improvements.
Drive Customer Success
* Support deployment and adoption.
* Help customers build confidence in AI-enabled workflows.
* Identify adoption barriers and work collaboratively to resolve them.
* Capture successful patterns that can be reused across future customer
engagements.
What Success Looks Like
You'll be successful when you:
✔ Turn ambiguous business problems into practical AI solutions
✔ Deliver clear, actionable requirements for engineering teams
✔ Build workflows that are secure, reliable, and production-ready
✔ Balance automation with thoughtful human oversight
✔ Help customers successfully adopt—not just deploy—AI
✔ Create reusable best practices that accelerate future implementations
Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services, we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with flexible medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
[email protected] [[email protected]] or by
calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender identity, disability
and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and
conviction records pursuant to applicable law.

Which skills does this role require?

AI solution designAgentic AIWorkflow automationCustomer engagementEnterprise transformationSolution architectureLow-code platformsAPI integrationOrchestration frameworksBusiness process mappingTechnical problem solvingStakeholder managementRequirements gatheringPrototypingData analysisCloud solutionsAIArtificial IntelligenceOracleCloud SolutionsEnterprise TransformationWorkflow AutomationLow-codeAPIsOrchestrationSolution DesignCustomer SuccessBusiness StrategyProcess MappingStakeholder ManagementTechnical ArchitectureDeploymentAdoptionGuardrailsHuman-in-the-loopDataInfrastructureApplicationsConsultingAccessibility

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.