Staff Engineer

As a Staff Engineer at Opencall, you will be a foundational hire at a pivotal moment in the company's growth. You will take direct ownership of significant product and infrastructure workstreams, with a clear path to leading the engineers who follow you.

Responsibilities

• Platform development – You will work across our real-time voice platform, customer dashboard, agent runtime, and analytics pipeline.
• Current projects include scaling our telephony infrastructure to handle billions of calls annually, building out outbound call management and reporting capabilities, and expanding self-serve functionality within the customer UI to support enterprise operations at scale.
• Feature ownership – You will own entire product lines end to end, from scoping and architecture through to delivery and iteration.
• Each workstream you take on represents a minimum of $1M in ARR that is ready to be unlocked; your output will have a direct and measurable impact on the company's growth and fundraising trajectory.
• Projects include collections agents, OCR document processing flows, permissioning systems, and outbound automation.
• Software architecture – You will design and build systems against strict performance and reliability constraints.
• This means understanding where the current architecture needs to evolve, making principled decisions under ambiguity, and building things correctly from the outset – the foundations you lay will underpin a multi-million-dollar platform.
• Forward deployment – Senior engineers at Opencall work closely with customers.
• You will join customer meetings, develop a deep understanding of how the product is used in practice, and translate that directly into product decisions.
• The best ratio of impact to effort comes from engineers who are as close to the problem as possible.
• Leadership – You will join as an individual contributor with the expectation of growing into a leadership role.
• The intention is for the engineers hired now to lead the next wave of fifteen or more engineers joining by end of year.
• Hiring, delegation, and mentorship will become a meaningful part of the role as the team scales.