Senior HPC Support Engineer, Compute and GPU - DGX Platform

NVIDIA has been transforming computer graphics, PC gaming, and accelerated

computing for more than 25 years. It’s a unique legacy of innovation that’s

fueled by great technology—and amazing people. Today, we’re tapping into the

unlimited potential of AI to define the next era of computing. An era in which

our GPU acts as the brains of computers, robots, and self-driving cars that can

understand the world. Doing what’s never been done before takes vision,

innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a

diverse, supportive environment where everyone is inspired to do their best

work. Come join the team and see how you can make a lasting impact on the world.

We are seeking a motivated Senior HPC Support Engineer - Compute/GPU (DGX

Platform) passionate about AI, GPU, networking and datacenter technologies, to

provide comprehensive solutions for sophisticated installations, maintenance, or

operations for a broad scope of AI hardware and software products. As a primary

point of contact for our customers; assisting them with technical questions,

debugging and resolving their issues. As a member of our Technical Support team,

you are a detailed, proficient communicator who is fundamentally interested in

taking ownership in resolving issues, while ensuring a high level of customer

happiness is maintained and delivered. Significant part of the role is also to

interact with Engineering, Marketing, and Support teams regularly on technical

issues. What you will be doing: Ability to resolve sophisticated customer

concerns and technical issues through meticulous research, reproduction, and

solving problems for customers installing our products and supporting systems

using Linux Operating Systems (Multi-distro). You'll rapidly debug and respond

to user-reported issues via telephone, email or conference calls on the DGX

Platform (hardware and software)stack including but not limited to resolving

customer issues during installation, operation, maintenance or product

application or interoperability with other vendors. Ability to apply industry

standard AI Tools to efficiently share debugging results, create

internal/external knowledge base articles & analyze customer issues thereby

helping to develop, re-define and document standard methodologies to provide to

internal teams(Support/R&D) for support process and improvements. Participate in

multi-functional team meetings and giving feedback to engineering and marketing

regarding product requirements, customer experience, support tools, etc. What we

need to see: 5+ years in providing in-depth Customer Support and debugging

experience for hardware and software products, strong organizational skills and

ability to prioritize/multi-task easily with limited supervision. Proven use of

established AI technologies in day-today job responsibilities. Established

knowledge of Enterprise platform and systems engineering who understands Linux

triage, knowledge about servers and can resolve hardware and/or OS internal

issues. Excellent verbal and written English skills. An academic degree from an

accredited university or college in Networking, Computer Science/Engineering, or

Electrical/IT (or equivalent experience). Intellectual curiosity, positive

attitude, flexibility, analytical ability, self-motivation, and team-oriented

including professional-level communication skills, interpersonal skills with a

passion to solve problems. Profound knowledge and experience (solving) in the

following skills: Linux System Administration on engineering and networking

level, preferable focused on Red Hat Enterprise Linux and Ubuntu distributions.

Deep understanding of at least two of the following: data centers, servers,

distributed systems, virtualization, deep learning frameworks,

containers/containerization (i.e. Docker, Kubernetes). You'd have nurtured a

deep Linux knowledge, and be very comfortable working in various Linux

environments as well as with other operating systems like Microsoft Windows and

VMWARE. Ways to stand out from the crowd: Knowledge and working experience with

InfiniBand, RDMA/RoCEv2 and GPU Technology. Clustering or HPC Data-Center

technologies including Upper Layer Protocols (i.e., MPI, NCCL). Shell scripting

(Bash/Python). Ethernet and Distributed File System Storage technologies.

Configuration and operational expertise with traditional network switch/router

and Open platforms. Widely considered to be one of the technology world’s most

desirable employers, NVIDIA offers highly competitive salaries and a

comprehensive benefits package. As you plan your future, see what we can offer

to you and your family www.nvidiabenefits.com/ Your base salary will be

determined based on your location, experience, and the pay of employees in

similar positions. The base salary range is 108,000 USD - 172,500 USD for Level

3, and 120,000 USD - 207,000 USD for Level 4. You will also be eligible for

equity and benefits. Applications for this job will be accepted at least until

July 3, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in

its recruiting processes. NVIDIA is committed to fostering an inclusive work

environment and proud to be an equal opportunity employer. As we highly value

diversity in our current and future employees, we do not discriminate (including

in our hiring and promotion practices) on the basis of race, religion, color,

national origin, gender, gender expression, sexual orientation, age, marital

status, veteran status, disability status or any other characteristic protected

by law. NVIDIA pioneered accelerated computing. Today, our AI infrastructure

powers global intelligence, transforming every industry. Learn more about

NVIDIA.