Senior ServiceNow Platform Engineer (Senior Software Developer)

Job Description

Northwell is seeking a highly skilled and experienced Senior ServiceNow Platform

Engineer to join our dedicated Platform team. This pivotal role involves

hands-on development, administration, and continuous improvement of our

enterprise ServiceNow instance. You will be instrumental in designing and

implementing complex solutions, developing robust integrations, and ensuring the

platform's stability and performance. A strong focus will be placed on

leveraging advanced capabilities such as Flow Designer, expert-level scripting,

and the implementation/support of Now Assist. You'll drive best practices,

conduct code reviews, and contribute significantly to our platform's evolution.

Highly Preferred:

Certifications:

* ServiceNow Certified System Administrator (CSA)

* ServiceNow Certified Application Developer (CAD)

* ServiceNow Certified Implementation Specialist (CIS) - e.g., ITSM, Discovery,

CMDB

* ITIL v3 or v4 certifications

Highly Preferred Skills:

* Proven track record of 3+ years of hands-on experience in ServiceNow platform

development and administration.

* Demonstrable expertise in CMDB utilization for robust solution design,

implementation, and data model governance.

* Extensive experience with server-side (Business Rules, Script Includes,

Workflows) and client-side (Client Scripts, UI Policies) scripting on

ServiceNow, utilizing JavaScript and Glide API.

* Expert-level proficiency in designing and implementing complex solutions

using ServiceNow Flow Designer.

* Solid experience in developing and maintaining Service Catalog items, Record

Producers, and Order Guides.

* Significant experience designing, building, and supporting integrations with

external systems using various methods (e.g., REST, SOAP, IntegrationHub).

* Direct, hands-on experience with ServiceNow Now Assist implementation,

configuration, and ongoing support.

* Strong communication skills to work collaboratively and clearly relay

information with immediate platform team and cross-functional teams -

including implementation partners, and other development teams.

* Experience presenting solutions to both technical and non-technical

audiences.

* Experience participating in or leading platform upgrades, patching cycles,

managing skipped records, and defect remediation.

* Familiarity with code review processes and a strong commitment to upholding

ServiceNow best practices and coding standards.

* Strong analytical and troubleshooting skills for platform incidents and

defects, with a focus on root cause analysis.

* Ability to provide technical guidance and mentorship to less experienced team

members.

Job Responsibility

* Designs, develops, implements, and maintains internally designed applications

in collaboration with cross-functional team of application, infrastructure,

and project management teams.

* Writes new programs or modifies existing to meet project requirements.

* Investigates and tests new software solutions or products, as necessary.

* Ensures task identification, work effort estimates, and works schedules for

development and maintenance activities.

* Produces supporting documentation such as metadata and diagrams of entity

relationships, business processes, and process flow.

* Develops and maintains standards, including organization, structure, and

nomenclature (data architectures, models, tools and databases).

* Responsible for resolution of first tier application needs or emergencies.

* Operates under limited guidance and work assignments involve moderately

complex to complex issues where the analysis of situations or data requires

in-depth evaluation of variable factors.

* Performs related duties as required. All responsibilities noted here are

considered essential functions of the job under the Americans with

Disabilities Act. Duties not mentioned here, but considered related are not

essential functions.

Job Qualification

* Bachelor's Degree required, or equivalent combination of education and

related experience.

* 3-5 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of

potential base compensation that may be offered to a successful applicant for

this position at the time of this job advertisement and may be modified in the

future.When determining a team member's base salary and/or rate, several factors

may be considered as applicable (e.g., location, specialty, service line, years

of relevant experience, education, credentials, negotiated contracts, budget and

internal equity).