Data Center Support Engineer

About Nebius

Nebius is leading a new era in cloud infrastructure for the global AI economy.

We are building a full-stack AI cloud platform that supports developers and

enterprises from data and model training through to production deployment,

without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to

inference optimization, we own the hard problems across compute, storage,

networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global

footprint with R&D hubs across Europe, the UK, North America and Israel. Our

team of 1,500+ includes hundreds of engineers with deep expertise across

hardware, software and AI R&D.

Location: Vineland, NJ

ABOUT THE ROLE

Nebius is seeking a Data Center Support Engineer to support large scale bare

metal GPU infrastructure powering AI workloads. This role is responsible for

operating, troubleshooting, and maintaining production infrastructure across

servers, Linux systems, networking, firmware, drivers, and physical data center

components.

You will serve as a senior technical escalation point between data center

technicians, infrastructure engineering, network engineering, systems

engineering, and customer facing teams. The ideal candidate is hands on,

comfortable in Linux, strong in hardware diagnostics, and able to troubleshoot

complex issues across multiple layers of the infrastructure stack.

WHAT YOU’LL DO

* Support and troubleshoot production bare-metal GPU infrastructure across

Nebius data center environments.

* Diagnose high-priority issues across Linux, hardware, firmware, BIOS,

drivers, networking, storage, optics, cabling, and physical infrastructure.

* Perform hardware diagnostics, component replacement, firmware updates, BIOS

configuration, break/fix, and infrastructure maintenance.

* Use Linux command-line tools, system logs, BMC data, and hardware health

signals to identify root cause.

* Partner with data center technicians and engineering teams to coordinate

remote troubleshooting, incident response, RCA, and operational recovery.

* Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP,

switch connectivity, optics, cabling, and link-level failures.

* Create troubleshooting guides, runbooks, escalation notes, and knowledge base

documentation.

* Use scripting or automation to improve support workflows and reduce manual

intervention.

* Participate in on-call or after-hours support for production infrastructure

as needed.

WHAT WE’RE LOOKING FOR

* 5+ years of experience in data center operations, infrastructure support,

systems administration, hardware support, cloud infrastructure, or similar

technical environments.

* Hands-on experience troubleshooting bare metal servers, Linux systems,

hardware components, and networking issues in production environments.

* Intermediate Linux command-line proficiency, including service validation,

log review, process inspection, network configuration checks, and system

diagnostics.

* Experience with server hardware diagnostics, component replacement, firmware

updates, BIOS configuration, driver troubleshooting, or BMC tools such as

iDRAC, iLO, IPMI, Redfish, or similar.

* Strong networking fundamentals, including TCP/IP, VLANs, DNS, DHCP,

routing/switching concepts, optics, cabling, and link-level troubleshooting.

* Experience participating in incident response, escalation handling, root

cause analysis, or operational recovery in high-availability environments.

* Strong communication and documentation skills, with the ability to work

cross-functionally with data center, infrastructure, network, systems, and

engineering teams.

NICE TO HAVE

* Experience with NVIDIA GPUs, GPU servers, HPC, AI infrastructure, or

high-density compute platforms.

* Experience with Supermicro, Dell, HPE, Lenovo, Cisco UCS, Arista, Cisco,

Juniper, or similar infrastructure platforms.

* Familiarity with InfiniBand, RoCE, MPO/MTP fiber, high-speed Ethernet, or

clustered compute environments.

* Experience with Python, Bash, Ansible, Terraform, PowerShell, or similar

automation tools.

* Familiarity with Jira, Confluence, ServiceNow, Grafana, Prometheus,

Kubernetes, Docker, or similar operational tools.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation

will be determined based on job-related factors, including experience, skills,

qualifications, the level at which the candidate is hired, and geographic

location, consistent with applicable law.

Base Compensation Range

$85,000—$140,000 USD

Benefits

& Perks:

* Competitive compensation

* Career growth and learning opportunities

* Flexibility and ownership

* Collaborative and innovative culture

* Opportunity to work on impactful AI projects

* International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and

real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an

inclusive and diverse workplace and to providing equal employment opportunities

in all aspects of employment. We do not discriminate on the basis of race,

color, religion, sex (including pregnancy), national origin, ancestry, age,

disability, genetic information, marital status, veteran status, sexual

orientation, gender identity or expression, or any other characteristic

protected by applicable law.

Applicants must be authorized to work in the country in which they apply and

will be required to provide proof of employment eligibility as a condition of

hire.

If you need accommodations during the application process, please let us know.