About the role
What will you do at Navy Federal Credit Union?
The team is advancing from traditional process automation toward AI-enabled
workflow engineering. Our approach begins with the business workflow and its
friction points, then identifies where AI can responsibly extract, classify,
compare, summarize, or recommend information while preserving appropriate human
validation and accountability. Current and emerging areas include AI-assisted
investigations, intelligent intake and triage, document and evidence analysis,
decision support, workflow analytics, and continuous improvement based on
reviewer feedback. This aligns with the broader Advanced Cyber Initiatives
mission of advancing intelligence-led, automated, and AI-driven security
capabilities.
The Summer Associate will work alongside security automation engineers, business
analysts, process owners, and AI and data partners to help move a selected AI
use case from discovery through prototype and evaluation. The associate will
help define the problem, prepare and analyze relevant data, develop or configure
an AI-assisted capability, integrate it into a governed workflow, and measure
its potential business and security value. The role will provide hands-on
exposure to applied generative AI, security workflow design, low-code
development, responsible AI practices, and enterprise solution delivery.
The Summer Associate Program is a 12-week internship program beginning in May
2027 and ending in August 2027. Students will work on impactful projects and
meaningful work during their internship. To qualify for this position,
applicants must be currently pursuing a degree from an accredited college or
university and have an anticipated graduation date of December 2027 or later.
Potential assignments will be based on business priorities, data availability,
and required governance approvals.
Projects may include one or more of the following:
* Intelligent Threat or Security Intake: Design an AI-assisted intake
experience that summarizes submissions, identifies missing information,
recommends categorization or routing, and creates structured case data while
maintaining human oversight.
* Historical Intelligence and Case Comparison: Explore retrieval and comparison
techniques that help investigators identify relevant prior cases, recurring
entities, patterns, or related evidence without replacing the investigator’s
decision.
* AI Quality and Feedback Framework: Develop a reusable approach for capturing
reviewer corrections, measuring output quality, identifying common error
patterns, and using feedback to improve prompts, workflow controls, and
review guidance.
* Responsible AI Workflow Controls: Prototype reusable components for source
traceability, confidence or uncertainty presentation, human validation,
exception handling, audit logging, and escalation of higher-risk AI
recommendations.
* AI Use-Case Evaluation and Prioritization: Help assess candidate workflows
based on operational friction, data readiness, risk, feasibility, expected
value, and the level of human accountability required.
* Workflow and Process Intelligence: Analyze workflow data to identify delays,
repeated manual effort, rework, bottlenecks, or opportunities for AI-assisted
automation and recommend measurable improvements.
RESPONSIBILITIES
* Collaborate with security automation engineers, business analysts, process
owners, and other stakeholders to understand operational workflows, pain
points, decision points, and desired outcomes.
* Help identify use cases where generative AI, intelligent automation, or
analytics can create measurable business or security value.
* Develop proofs of concept using prompt engineering, or other approved AI and
data tools.
* Assist with integrating AI-generated outputs into Pega or other workflow
solutions so results are structured, reviewable, traceable, and actionable.
* Design AI-assisted experiences that allow users to inspect source evidence,
validate outputs, correct inaccuracies, document rationale, and retain
accountability for decisions.
* Prepare, clean, transform, and analyze structured and unstructured data used
for prototyping and evaluation.
* Develop test scenarios and evaluation criteria for accuracy, relevance,
consistency, explainability, security, usability, and operational value.
* Conduct prompt testing, response analysis, error categorization, and
controlled experimentation to improve the quality and reliability of
AI-assisted capabilities.
* Assist in implementing feedback loops that capture user corrections and
identify opportunities to improve prompts, models, workflow rules, and review
guidance.
* Participate in design sessions, sprint planning, demonstrations, testing,
project reviews, and stakeholder feedback sessions.
* Support user acceptance testing and document findings, defects, risks,
assumptions, and recommended improvements.
* Measure potential outcomes such as reduced manual effort, faster time to
context, improved consistency, reduced rework, increased throughput, improved
decision support, or stronger auditability.
* Create clear technical and business documentation, including solution
designs, process flows, evaluation results, user guidance, and final
recommendations.
* Present project findings, prototype results, lessons learned, and recommended
next steps to technical, business, and leadership audiences.
* Follow applicable cybersecurity, data protection, privacy, secure
development, and responsible AI requirements throughout the project
lifecycle.
QUALIFICATIONS
* Currently pursuing an associate, bachelor’s, master’s, or doctoral degree
from an accredited college or university in Computer Science, Cybersecurity,
Data Science, Artificial Intelligence, Machine Learning, Information Systems,
Software Engineering, or a related field.
* Foundational understanding of artificial intelligence, machine learning, or
generative AI concepts.
* Programming or scripting experience using Python or a comparable language.
* Experience working with data through coursework, research, internships, or
personal projects.
* Understanding of common data structures and the ability to work with
structured or unstructured information.
* Demonstrated analytical and problem-solving ability, including the ability to
break an ambiguous problem into smaller, testable components.
* Ability to communicate technical concepts clearly through written
documentation, presentations, and team discussions.
* Ability to work both independently and collaboratively in an iterative
project environment.
* Interest in applying AI and automation to practical cybersecurity, fraud,
risk, compliance, or operational problems.
* Commitment to responsible technology use, including appropriate handling of
sensitive information and recognition of the need for human oversight in
consequential decisions.
Additional Information
Hours:
* Monday – Friday, 8:00 AM – 4:30 PM
Location:
* 820 Follin Ln SE, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career
experience, including a culture that is energized, engaged and committed; and
fierce appreciation for our teams, who are rewarded with highly competitive pay
and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
* FORTUNE 100 Best Companies to Work For® 2025
* Yello and WayUp Top 100 Internship Programs
* Computerworld® Best Places to Work in IT
* Newsweek Most Loved Workplaces
* 2025 PEOPLE® Companies That Care
* Newsweek Most Trustworthy Companies in America
* Military Times 2025 Best for Vets Employers
* Best Companies for Latinos to Work for 2025
* Forbes® 2025 America’s Best Large Employers
* Forbes® 2025 America's Best Employers for New Grads
* Forbes® 2025 America's Best Employers for Tech Workers
* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
* Military.com Top Military Spouse Employers 2025
* 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved.
Used under
license. Fortune and Fortune Media IP Limited are not affiliated with, and do
not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity
All qualified applicants will receive
consideration for employment without regard to age, race, sex, color, religion,
national origin, disability, veteran status, pregnancy, sexual orientation,
genetic information, gender identity or any other basis protected by applicable
law.
Accommodations: If you need accommodation or assistance for a qualifying
condition to complete the online application (or during any stage of the hiring
process), you can contact Navy Federal's Medical Accommodations team at
[email protected] or by calling 1-888-503-6013. This team
cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower
grade level based on business need. An assessment may be required to compete for
this position. Job postings are subject to close early or extend out longer than
the anticipated closing date at the hiring team’s discretion based on qualified
applicant volume. Navy Federal Credit Union assesses market data to establish
salary ranges that enable us to remain competitive. You are paid within the
salary range, based on your experience, location and market position. For
additional details regarding compensation and benefits, review the Benefits page
[https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits] of
the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on
our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn,
Indeed). We do not post jobs on social media marketplaces, messaging apps or
unverified websites. We will never ask candidates for payment, bank details or
personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
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