CRM Platform Engineer

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview:

The CRM Platform Engineer will be responsible for the customization, development, integration, and technical governance of MSE’s Salesforce CRM platform.

This role will implement scalable Salesforce solutions using the right combination of declarative configuration, custom Apex/LWC development, platform architecture, DevOps practices, and secure system integrations, Additionally, this position will guide the Sales Operations team’s use of approved AI engineering tools for the management of our Salesforce code base according to company standards and Salesforce guidelines.

Do you thrive on collaborating with teams to deliver scalable technology solutions? Apply today! We'd love to hear from you!

Responsibilities

• Design, develop, test, and maintain custom Salesforce solutions, including Apex, triggers, Lightning Web Components, SOQL/SOSL, platform events, batch jobs, and custom metadata.
• Write secure, reusable, testable code with appropriate test coverage, error handling, logging, and performance optimization.
• Build and maintain integrations using Salesforce APIs, Platform Events, Change Data Capture, External Services, Named Credentials, OAuth, middleware, and related integration patterns.
• Coordinate with vendors, engineering, data, and security teams to ensure integrations are reliable, secure, maintainable, and business-aligned.
• Manage Salesforce sandbox strategy, including sandbox types, refresh cadence, ownership, and deployment paths.
• Define and maintain DevOps standards for GitHub structure, branching, pull requests, code reviews, approvals, release notes, rollback plans, and production deployments.
• Monitor and resolve technical debt, performance issues, failed jobs, integration errors, security risks, deprecated features, and Salesforce release impacts.
• Keep up to date with platform requirements, including API versions, governor limits, test coverage, release readiness, security settings, data access controls, and deployment standards.
• Troubleshoot production issues, perform root cause analysis, implement lasting fixes, and document resolution patterns.
• Maintain system documentation, including object models, automation inventory, integration maps, deployment runbooks, environment diagrams, and AI/code-generation standards.
• Identify safe, high-value uses of AI automation in Salesforce development and operations.
• Create reusable AI prompts, agent files, rules, evaluation criteria, guardrails, MCP Server access, and review workflows for Apex, LWC, Flow metadata, test classes, integrations, and Salesforce documentation.
• Other duties as assigned.

Minimum Qualifications

• 5+ years of software engineering, CRM, and/or enterprise application development experience.
• Solid understanding of Apex, LWC, SOQL, SOSL, SAQL, SQL, Javascript, HTML, CSS, JSON, and/or other relevant coding languages.
• Experience with Salesforce integrations using REST APIs, SOAP APIs, Bulk APIs, Platform Events, Change Data Capture, OAuth, Named Credentials, middleware, or similar technologies.
• Prior experience of AI for agentic code generation.
• Strong communication skills and ability to work with both technical and business partners.
• Pay Range: $95k - 110k USD.
• Benefit Eligibility: This role is eligible to participate in health and welfare benefits.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.