Sr Manager, Technology Product Management - Unified Experience Layer (UXL)

JOB SUMMARY

The Sr Manager, Product Management - Unified Experience Layer (UXL) is

responsible for defining and executing the vision, strategy, roadmap, and

business outcomes for Marriott's Unified Experience Layer (UXL), a shared

technology capability that powers customer, product, developer, consumer, and

contributor experiences across Digital and Enterprise products. This role serves

as the product leader for UXL and is accountable for driving platform adoption,

product innovation, operational excellence, and value realization while ensuring

alignment with enterprise business and technology objectives.

The Sr Manager partners closely with Digital, Enterprise, Engineering,

Architecture, Experience Design, Operations, and business stakeholders to

identify opportunities, evaluate investments, and deliver scalable capabilities

that improve customer experiences, accelerate development velocity, and enhance

platform performance. This position owns the integrated multi-year UXL product

roadmap and is responsible for balancing customer needs, business priorities,

technical dependencies, platform modernization efforts, technical debt, and

operational considerations.

As a strategic product leader, this role is accountable for the full product

lifecycle, including product discovery, roadmap planning, business case

development, prioritization, delivery oversight, adoption strategy, performance

measurement, and continuous optimization. The Sr Manager leverages customer

feedback, platform analytics, and stakeholder insights to make data-driven

investment and prioritization decisions while ensuring successful delivery of

measurable business outcomes.

The successful candidate brings a strong product mindset, platform-thinking

approach, and experience leading API-based products and shared platform

capabilities. This role requires exceptional stakeholder management skills, the

ability to influence across a highly matrixed organization, and a proven track

record of driving product adoption, alignment, and business value at scale. The

candidate should also demonstrate exposure to or proficiency in Artificial

Intelligence (AI), including the ability to leverage AI and automation to

improve product management practices, introduce process efficiencies, accelerate

decision-making, enhance product insights, and identify opportunities to create

customer and business value through AI-enabled solutions.

This position serves as a product champion for UXL, promoting platform

capabilities, responsible AI adoption, product best practices, and

customer-centric thinking across Marriott's Digital and Enterprise ecosystem.

CANDIDATE PROFILE

Education and Experience

Required:

* 8+ years of experience in Product Management, Product Ownership, Digital

Product Delivery, Technology Strategy, or related technology disciplines.

* 3+ years of experience leading cross-functional teams, initiatives, products,

or product portfolios in a matrixed environment.

* Undergraduate degree or equivalent experience/certification.

* Experience leading digital products, API products, shared platforms, or

enterprise technology capabilities.

* Strong understanding of Agile product development methodologies and tools,

including JIRA.

* Demonstrated experience developing product vision, roadmaps, business cases,

and investment recommendations.

* Proven ability to translate business objectives and customer needs into

scalable product capabilities.

* Experience defining and measuring KPIs, product adoption metrics, platform

performance metrics, and business outcomes.

* Demonstrated ability to influence decisions and align stakeholders across

business and technology organizations.

* Excellent communication and presentation skills with the ability to engage

technical teams, executives, and business stakeholders.

* Strong analytical and problem-solving skills with the ability to navigate

ambiguity and competing priorities.

* Understanding of API technologies, service-based architectures, and platform

products.

* Experience leading shared products, enterprise platforms, or reusable

technology capabilities.

* Exposure to or proficiency in AI, Generative AI, and automation capabilities,

with the ability to identify and apply AI-enabled solutions to improve

product management practices, product operations, discovery, prioritization,

analytics, stakeholder engagement, or process efficiencies.

* Familiarity with responsible AI principles, governance considerations, and

adoption practices for enterprise use of AI-enabled tools and solutions.

Preferred:

* Experience with GraphQL technologies and API governance practices.

* Experience managing platform adoption and consumer enablement programs.

* Understanding of digital customer experience journeys and channel

ecosystems.

* Experience developing KPI frameworks, product reporting, and value

realization dashboards.

* Familiarity with product discovery techniques, customer research, and

experimentation methodologies.

* Experience partnering with Architecture, Engineering, Design, Operations,

Security, and Enterprise teams.

* Experience managing roadmap dependencies across multiple products and teams.

* Knowledge of modern product management practices and Product Operating

Models.

* Experience supporting digital transformation, enterprise modernization, or

platform transformation initiatives.

* Experience using AI-powered productivity, analytics, collaboration, or

product management tools to improve team effectiveness and decision quality.

* Strong facilitation, negotiation, and stakeholder management skills.

CORE WORK ACTIVITIES

Product Strategy & Roadmap Leadership

* Defines and executes the vision, strategy, goals, and roadmap for the Unified

Experience Layer (UXL).

* Establishes and maintains a multi-year roadmap aligned to Digital and

Enterprise business objectives.

* Identifies opportunities to improve platform capabilities, adoption,

scalability, developer experience, and operational effectiveness.

* Evaluates product opportunities and prioritizes investments based on customer

value, business impact, risk, and technical feasibility.

* Partners with leaders across Digital, Enterprise, and Technology

organizations to align priorities and drive product direction.

* Balances innovation, operational needs, platform modernization, and technical

debt considerations within the roadmap.

* Develops product business cases and supports investment recommendations and

prioritization decisions.

* Evaluates emerging AI capabilities, industry trends, and technology

innovations to identify opportunities that accelerate product outcomes and

create business value.

Product Lifecycle Management

* Leads the end-to-end product lifecycle from discovery through delivery,

launch, adoption, and continuous improvement.

* Drives product discovery efforts by gathering stakeholder feedback, customer

needs, platform insights, analytics, and market trends.

* Defines product requirements, epics, features, and acceptance criteria to

support successful delivery.

* Partners with Product Owners, Engineering, and Architecture teams to ensure

roadmap execution aligns to strategic objectives.

* Oversees backlog health, prioritization, and roadmap alignment across

multiple initiatives and stakeholder groups.

* Ensures delivered capabilities achieve intended business, customer,

operational, and platform outcomes.

* Uses AI-enabled tools and automation, where appropriate, to improve product

discovery, documentation, insights generation, requirements refinement,

prioritization, and product operations.

UXL Product Adoption & Consumer Enablement

* Drives adoption of UXL products across Digital and Enterprise channels to

expand usage and measurable value.

* Improves onboarding, consumer readiness, contributor effectiveness, and

engagement with UXL capabilities.

* Partners with consumers and contributors to identify enhancements that

improve usability, delivery efficiency, and product value.

* Serves as a product advocate for UXL capabilities, GraphQL/API products, and

reusable experience-layer offerings.

* Streamlines enablement, intake, onboarding, reporting, and stakeholder

communications through automation and AI-assisted workflows.

Stakeholder Leadership & Governance

* Serves as the primary product lead and strategic point of contact for UXL

stakeholders.

* Facilitates prioritization discussions and drives alignment across multiple

business and technology organizations.

* Presents roadmap updates, investment recommendations, KPIs, product

performance metrics, risks, dependencies, and outcomes to senior leadership.

* Establishes governance practices, intake frameworks, and prioritization

processes to support effective decision-making.

* Identifies risks, dependencies, trade-offs, and decision points and drives

timely resolution.

* Partners with stakeholders to incorporate AI-enabled capabilities into

product roadmaps, business processes, and customer experiences where

appropriate.

Product Performance & Analytics

* Defines and manages key performance indicators (KPIs), success metrics, and

value realization measures for the UXL products.

* Uses adoption, engagement, performance, reliability, operational, and

customer experience metrics to guide product decisions and roadmap

priorities.

* Monitors product health and identifies opportunities for optimization and

continuous improvement.

* Regularly communicates product performance, platform impact, adoption trends,

and business outcomes to leadership and stakeholders.

* Uses AI and analytics capabilities, where appropriate, to identify patterns,

synthesize insights, forecast needs, and improve decision-making quality.

Leadership & Product Excellence

* Provides leadership, coaching, and mentorship to Product Owners, Product

Analysts, and other team members.

* Promotes product management best practices, customer-centric decision-making,

data-driven prioritization, and responsible AI adoption.

* Contributes to the evolution of Marriott's Product Operating Model and

product management discipline.

* Fosters collaboration, accountability, continuous learning, experimentation,

and operational excellence across the product organization.

* Champions the responsible adoption of AI across product management processes

and encourages practical experimentation with AI-powered tools to improve

team productivity, insights generation, documentation, and stakeholder

engagement.

* Maintains awareness of emerging industry trends, technologies, and practices

relevant to AI, API products, platform products, and digital experiences.

Demonstrating and Applying Discipline Knowledge

* Demonstrates expertise in Product Management, API platforms, shared

capabilities, and digital product delivery.

* Maintains knowledge of emerging technologies, industry trends, AI-enabled

product practices, and modern product management methods.

* Applies sound judgment and strategic thinking to complex business and

technology decisions.

* Acts as a trusted advisor to business and technology stakeholders.

* Leverages insights and best practices to continuously improve product

performance, customer outcomes, and operational effectiveness.

At Marriott International, we are dedicated to being an equal opportunity

employer, welcoming all and providing access to opportunity. We actively foster

an environment where the unique backgrounds of our associates are valued and

celebrated. Our greatest strength lies in the rich blend of culture, talent, and

experiences of our associates. We are committed to non-discrimination on any

protected basis, including disability, veteran status, or other basis protected

by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott

properties, commuter benefits, employee assistance plan, and childcare

discounts.

Benefits

are subject to terms and conditions, which may include

rules regarding eligibility, enrollment, waiting period, contribution, benefit

limits, election changes, benefit exclusions, and others. Click here

[https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to

learn more.

Full-time positions also offer coverage for medical, dental, vision, health care

flexible spending account, dependent care flexible spending account, life

insurance, disability insurance, accident insurance, adoption expense

reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO

balance for every hour worked and be eligible to receive a minimum of 9 holidays

annually.

Marriott HQ is committed to a hybrid work environment that enables associates to

Be connected. Headquarters-based positions are considered hybrid, for

candidates within a commuting distance to Bethesda, MD; candidates outside of

commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands,

more hotels and more opportunities for associates to grow and succeed. Be where

you can do your best work, begin your purpose, belong to an amazing global

team, and become the best version of you.