Customer Success Manager at Loop Health

About the role

What will you do at Loop Health?

Customer Success Manager 3-7 Hyderabad Full-Time Role Overview As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner , not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers. What You Own 1.

Revenue & Retention Own renewals, retention, and net revenue growth across your portfolio Drive upsell and cross-sell opportunities in existing accounts Proactively identify churn risks and execute recovery plans 2. Customer Outcomes & Adoption Drive product adoption, engagement, and utilisation across accounts Use data to track leading indicators and forecast account health 3.

Strategic Account Management Build and maintain relationships with key decision-makers and stakeholders Act as a trusted advisor on employee health and benefits strategy Run structured business reviews (QBRs/MBRs) aligned to customer goals 4. Execution Excellence Own onboarding and ensure strong activation and first-value delivery Manage escalations with urgency and drive cross-functional resolution 5.

Voice of Customer Translate customer feedback into actionable product and service inputs What Success Looks Like High logo retention and Net Revenue Retention (NRR) Strong product adoption and engagement metrics Consistent expansion pipeline and closed revenue Positive customer feedback and advocacy What We’re Looking For 3–7 years experience in Customer Success / Account Management / Hospitality Sales Proven ability to own revenue outcomes (renewals + expansion) Strong commercial mindset with comfort in selling and negotiation Highly analytical and process-driven ; comfortable with data and forecasting Excellent stakeholder management and communication skills What We Don’t Want (Implicit but Important) Purely support-oriented profiles Low ownership / escalation-driven working style Activity without outcomes Required Skills Customer Success Business Development Client Servicing Sales Key Account Management English Apply for this job Share with someone awesome View all job openings

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