Workplace Technology - Product Manager, Vice President

You enjoy shaping the future of workplace technology by delivering innovative,

reliable products that improve how employees collaborate and communicate. Join

our team to lead enterprise video, broadcast, event and AVoIP capabilities that

support critical workplace experiences across the firm.

As a Product Manager within the Workplace Technology team, you are an integral

part of the team responsible for the end-to-end product lifecycle of enterprise

video endpoints, broadcast and event technology, AVoIP platforms and related

capabilities. You will define the product strategy, roadmap and prioritized

backlog while translating customer, business, engineering and operational needs

into scalable solutions.

You will lead strategic endpoint modernization, including Cisco RoomOS devices

managed through Control Hub while maintaining alignment with Zoom experiences.

You will coordinate engineering, operations, security, deployment, sourcing and

vendor partners to deliver secure, reliable and production-ready products

supported by strong lifecycle, asset and control practices.

Job Responsibilities

* Develops and communicates the product vision, strategy, roadmap and

measurable outcomes for workplace video endpoints, broadcast, event and AVoIP

capabilities

* Translates customer, business, engineering and operational needs into epics,

features, user stories, acceptance criteria and a prioritized product backlog

* Leads cross-functional delivery across engineering, operations, security,

deployment, sourcing and vendor workstreams, establishing clear ownership,

milestones and dependencies

* Owns product requirements for Cisco RoomOS endpoints operating with Zoom and

managed through Control Hub, including configuration, firmware and

integration standards

* Defines Day 1, Day 2 and future-state capabilities while managing feature

gaps, dependencies, risks and product trade-offs

* Drives the roadmap for MOSAIC integration, APIs, provisioning automation,

telemetry, monitoring and zero-touch capabilities

* Owns the strategy, backlog and lifecycle for broadcast, live event and AVoIP

platforms supporting studios, executive rooms, event spaces and control

environments

* Establishes product governance, certification, testing and

production-readiness requirements for endpoints and specialized broadcast

technologies

* Ensures operational readiness through complete support models, escalation

paths, runbooks, training, service transitions and lifecycle practices

* Maintains product accountability for asset data quality, security

remediation, control validation, audit evidence and risk decisions

* Manages product measures, executive reporting, vendor performance, investment

needs and stakeholder communications across adoption, reliability, service

health, cost, risk and delivery

Required Qualifications, Capabilities, and Skills

* 5+ years of experience or equivalent expertise in technology product

management or a relevant technology domain

* Advanced knowledge of the product development lifecycle, including discovery,

strategy, roadmap development, requirements definition, delivery and value

management

* Experience delivering workplace collaboration, enterprise video,

conferencing, broadcast, event production, AVoIP, endpoint management or

adjacent platform capabilities

* Proven ability to own product roadmaps, backlogs, acceptance criteria,

success measures and executive reporting

* Experience leading complex, cross-functional programs involving engineering,

operations, security, deployment, sourcing and vendor teams

* Working knowledge of enterprise endpoint lifecycle management, operational

readiness, service transition and production support

* Demonstrated ability to establish governance, manage risks and controls, and

coordinate remediation of security or audit findings

* Strong understanding of Agile product delivery, software development

lifecycle practices and tools such as Jira and Confluence

* Ability to use product, platform and asset data to support forecasting,

lifecycle planning, investment decisions and prioritization

* Strong written and verbal communication skills with the ability to simplify

complex technical and delivery topics for senior stakeholders

* Ability to manage competing priorities, make informed trade-offs, establish

accountability and drive results through influence

Preferred Qualifications, Capabilities, and Skills

* Experience with Cisco RoomOS, Control Hub, Zoom Rooms or comparable

enterprise video and endpoint platforms

* Experience with broadcast, live event production, AVoIP, media transport,

routing, control systems or specialized production technologies

* Experience supporting technology reliability and operational readiness for

high-visibility live events

* Experience governing specialized technology through certification, test

plans, methods of procedure, security review, monitoring and lifecycle

management

* Experience with device onboarding, firmware governance, APIs, telemetry,

fleet management or provisioning automation

* Experience with technology asset systems of record, data reconciliation,

audit evidence, hardware refresh or disposal processes

* Product Owner or Scrum certification, or equivalent practical experience

delivering products in a highly matrixed, complex organization

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.