Site Reliability Engineer III

There’s nothing more exciting than being at the center of a rapidly growing

field in technology and applying your skillsets to drive innovation and

modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Commercial

Investment Banking team of Fraud Prevention, you will solve complex and broad

business problems with simple and straightforward solutions. Through code and

cloud infrastructure, you will configure, maintain, monitor, and optimize

applications and their associated infrastructure to independently decompose and

iteratively improve on existing solutions. You are a significant contributor to

your team by sharing your knowledge of end-to-end operations, availability,

reliability, and scalability of your application or platform.

You are an integral part of a team that works to develop high-quality

architecture solutions for various software applications and platform products.

You drive significant business impact and help shape the target state

architecture through your capabilities in multiple architecture domains. You

will ensure the platform is reliable, secure, performant, and resilient in

production across Kubernetes-based environments and AWS. You will apply SRE

principles to drive measurable improvements in availability and latency, reduce

operational toil through automation, and strengthen deployment safety and

recovery capabilities in close partnership with engineering and platform teams.

Job responsibilities

* Production ownership & reliability outcomes: Own day-to-day operational

health for the platform, focusing on availability, latency, throughput, and

error rates; proactively identify reliability risks and drive remediation.

* SLO/SLI and alerting strategy: Define and evolve SLIs/SLOs and error budgets;

build actionable alerting aligned to customer impact and reduce noise through

tuning and standardization.

* Observability & troubleshooting: Improve end-to-end observability (metrics,

logs, traces), dashboards, and runbooks across Kubernetes and AWS; perform

deep technical triage of distributed system issues.

* Incident response & problem management: Participate in on-call and

lead/assist incident triage, mitigation, and recovery; conduct RCAs and drive

corrective/preventive actions to closure.

* Kubernetes operations: Support containerized workloads, autoscaling,

rollout/rollback procedures, resource tuning, and resilience patterns.

* AWS operations (container + serverless): Operate components on AWS

(EKS/ECS/Lambda) and associated data services (Dynamo DB, S3); manage

operational concerns such as scaling, retries, and safe failure modes.

* Release engineering & delivery reliability: Improve the safety and

repeatability of deployments using Spinnaker and Harness.

* Infrastructure as Code & environment consistency: Build and maintain

Terraform modules and automation for reliable, repeatable environments.

* Database reliability: Partner with engineering and database/platform teams to

improve reliability patterns across multiple database technologies.

* Security & controls in operations: Apply secure operational practices and

ensure operational processes meet required controls.

* Lead small-to-medium initiatives from proposal through production adoption.

* Uses enterprise-authorized AI capabilities within the work environment to

accelerate incident triage, troubleshooting, and post-incident analysis,

validating outputs and handling operational data according to sensitivity and

security requirements.

* Applies enterprise-authorized AI capabilities within the work environment to

identify patterns in operational signals that indicate reliability risk or

recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Required qualifications, capabilities, and skills

* Formal training or certification on software engineering concepts and 3+

years applied experience

* Experience in SRE/DevOps/production engineering or equivalent

* Hands-on experience operating Kubernetes workloads (deployments, scaling,

debugging)

* Practical experience with AWS (EKS, ECS, Lambda, Dynamo DB, S3) in production

* Experience with CI/CD and release tooling such as Spinnaker and/or Harness

* Proficiency with Terraform (IaC), plus scripting/automation (Python/Bash/Go)

* Strong incident response skills, RCA writing, and ability to drive

remediation work

* Solid fundamentals in Linux, networking, and troubleshooting distributed

systems

* Ability to independently execute well-scoped reliability work and escalate

when needed

* Working knowledge of using enterprise-authorized AI capabilities within the

work environment to support SRE workflows with strong validation habits and

awareness of data sensitivity

* Ability to validate AI-assisted operational recommendations before applying

changes, escalating when uncertain and following data sensitivity

requirements

Preferred qualifications, capabilities, and skills

* Experience implementing SLO programs and alerting aligned to customer

journeys

* Experience with performance testing, capacity planning, and resilience

testing (fault injection/chaos, DR exercises)

* Experience improving operational maturity: standardized runbooks, automated

health checks, auto-remediation, and deployment guardrails

* Experience with fraud screening/decisioning or payment flows

* Familiarity with database reliability patterns (capacity, backups, failover

readiness)

* Experience with secure operational practices (least privilege, secrets

handling)

* Experience partnering with engineering and platform teams to drive

reliability improvements

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking,

markets, securities services and payments. Corporations, governments and

institutions throughout the world entrust us with their business in more than

100 countries. The Commercial & Investment Bank provides strategic advice,

raises capital, manages risk and extends liquidity in markets around the world.