Lead Software Engineer - Reliability & Support

As a Lead Software Engineer at JPMorgan Chase within the Test Integration and

Implementation Payments Technology Team in the Corporate & Investment Bank line

of business, you serve as a seasoned member of an agile team to support, design

and deliver trusted market-leading technology products in a secure, stable, and

scalable way. You are responsible leading critical technology solutions across

multiple technical areas within various business functions in support of the

firm’s business objectives.

Required qualifications, capabilities, and skills

* Executes software solutions, design, development, and technical

troubleshooting with ability to think beyond routine or conventional

approaches to build solutions or break down technical problems.

* Leads initiatives to improve the reliability and stability of the

applications and platforms using data-driven analytics to improve service

levels, proactively identifying and solving technology-related bottlenecks in

areas of expertise

* Produces architecture and design artifacts for complex applications while

being accountable for ensuring design constraints are met by software code

development

* Gathers, analyzes, synthesizes, and develops visualizations and reporting

from large, diverse data sets in service of continuous improvement of

software applications and systems

* Proactively identifies hidden problems and patterns in data and uses these

insights to drive improvements to coding hygiene and system architecture

* Contributes to software engineering communities of practice and events that

explore new and emerging technologies

* Adds to team culture of diversity, equity, inclusion, and respect.

* Demonstrated experience leading effective use of approved AI-assisted

software development tools (e.g., for coding, code review, test acceleration,

troubleshooting) with the ability to set team expectations for validating AI

outputs for correctness, performance, and security.

* Ability to apply Agentic AI frameworks to automate and augment core

Environment Management functions such as intelligent incident detection and

remediation, automated root cause analysis, predictive alerting, self-healing

infrastructure, runbook automation, and observability enrichment to reduce

toil and accelerate MTTR.

* Leads reuse-first adoption of AI-assisted reliability workflows across

SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation

automation, and operational readiness), ensuring traceability/auditability,

resiliency, and security controls.

Strong understanding of responsible AI use in engineering workflows,

including data sensitivity considerations, secure handling of inputs/outputs,

and adherence to resiliency and security expectations; experience coaching

engineers on safe, compliant adoption within delivery practices.

Required qualifications, capabilities, and skills

* Formal training or certification on software engineering concepts and

proficient applied experience.

* Hands-on practical experience in system design, application development,

testing, and operational stability

* Proficient in coding in one or more languages (Java and/or Python)

* Demonstrated knowledge of applications or infrastructure in a large-scale

technology environment both on premises and public cloud i.e. Kubernetes and

Amazon Web Services

* Experience with monitoring tools like Geneos, Dynatrace, Datadog.

* Develop and maintain Splunk dashboards, reports, and alerts .

* Experience with ticketing systems, such as ServiceNow and Jira Service Desk

* Experience in developing, debugging, and maintaining code in a large

corporate environment with one or more modern programming languages and

database querying languages

* Overall knowledge of the Software Development Life Cycle

* Solid understanding of agile methodologies such as CI/CD, Application

Resiliency, and Security

* Demonstrated knowledge of software applications and technical processes

within a technical discipline (e.g., cloud, artificial intelligence, machine

learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

* xperience building reliability automation for large-scale integration and

test environments.

* Experience implementing automated remediation, self-healing patterns, or

runbook automation.

* Experience designing governance for AI-assisted engineering usage, including

traceability and audit requirements.

* Experience building observability enrichment and alert quality improvements

to reduce noise and accelerate recovery.

* Experience mentoring engineers and leading technical initiatives across

multiple teams.

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking,

markets, securities services and payments. Corporations, governments and

institutions throughout the world entrust us with their business in more than

100 countries. The Commercial & Investment Bank provides strategic advice,

raises capital, manages risk and extends liquidity in markets around the world.