Lead Software Engineer - Platform Services

We have an opportunity to impact your career and provide an adventure where you

can push the limits of what's possible.

As a Lead Software Engineer at JPMorganChase within the Corporate Technology -

CTIM Platform Services team, you are an integral part of an agile team that

works to enhance, build, and deliver trusted market-leading technology products

in a secure, stable, and scalable way. As a core technical contributor, you are

responsible for conducting critical technology solutions across multiple

technical areas within various business functions in support of the firm’s

business objectives. You will lead delivery of high-quality technical

solutions, drive roadmaps and agile execution, mentor engineers, and implement

AI-enabled engineering capabilities, including tool functions/skills and MCP

servers/agents within governance, security, and risk controls.

Job responsibilities

* Lead end-to-end design, implementation, and operation of complex platform

features, integrations, and production support/operational resilience for

Corporate Technology applications across UNIX/Linux/Windows/Public and

Private Cloud platforms ensuring stable processing and high availability.

* Have strong understanding of Incident, Problem, Change, and Capacity

Management—to assist with driving prioritization, stakeholder communications,

escalations, post-incident reviews, and continuous improvement to prevent

recurrence and improve SLA outcomes.

* Provide hands-on troubleshooting across batch processing, UNIX/Linux file

systems, data stores, access/core services (SFTP/SSH/LDAP), and scheduling

(Autosys/Crontab); optimize job flows, reduce runtimes, and strengthen

recovery/re-run procedures.

* Deliver data solutions to underpin reliable outcomes—controlled data

loads/reconciliations/reporting/alerting and data quality remediation for

databases across Sybase/Oracle/Informix/MS

SQL (procedures/packages/views/triggers, indexing/statistics, fragmentation,

replication such as Sybase Replication).

* Build and operate automation and observability—Perl and shell scripting

(KSH/Bash; sed/awk) to streamline monitoring, provisioning, and runbooks;

enhance metrics/alerting, dashboards, and automated reporting to surface

risks early, improve service level performance and operational runbooks.

* Develop and operationalize AI/agent capabilities—create assistant skills/tool

functions with clear interfaces, schemas, validation, error handling, and

observability; stand up and operate MCP (Model Context Protocol)

servers/integrations and reusable agent patterns to accelerate delivery.

* Establish evaluation checks, guardrails, monitoring, and validation

standards so AI behavior is accurate, safe, and verifiable; drive data

readiness and integration practices (modeling, pipeline alignment, quality

controls) that improve AI and platform reliability.

* Uphold strong SDLC rigor and predictable delivery—technical

roadmaps/milestones, secure coding, code reviews, automated testing, CI/CD,

and production readiness; partner with product and analyst stakeholders on

estimates, dependencies, delivery plans, and outcomes.

* Manage data operations—controlled ad hoc data loads, reconciliations, client

reporting, and resolution of day-to-day data quality/processing issues.

* Provide technical leadership and mentoring—delegate effectively, unblock

delivery, scale team effectiveness via documentation/knowledge management

(runbooks, known error database, training), and drive adoption

of enterprise-authorized AI-assisted engineering practices (e.g.,

refactoring/review, test acceleration, incident/RCA support) with reuse of

proven patterns across the team.

Required qualifications, capabilities, and skills

* Formal training or certification on software engineering concepts and 5+

years applied experience

* Strong proficiency in Java and strong working experience with Python.

* Strong architecture and design skills across systems with sound engineering

judgment.

* Strong engineering fundamentals (OOD, design patterns, SOLID) and a

quality-first mindset (testing/TDD).

* Strong integration and data fundamentals (SQL/PL-SQL; event messaging such as

MQ/Kafka).

* Experience operating production services with CI/CD, observability, and

reliability best practices.

* Demonstrated experience leading effective use of approved AI-assisted

software development tools (e.g., for coding, code review, test acceleration,

troubleshooting) with the ability to set team expectations for validating AI

outputs for correctness, performance, and security.

* Strong understanding of responsible AI use in engineering workflows,

including data sensitivity considerations, secure handling of inputs/outputs,

and adherence to resiliency and security expectations; experience coaching

engineers on safe, compliant adoption within delivery practice.

* Ability to create roadmaps/milestones, manage dependencies, and execute

effectively in agile/scrum environments.

* Track record of mentoring engineers, leading reviews, and raising engineering

standards across a team.

* Strong communication and collaboration skills across distributed,

cross-functional stakeholders.

Preferred qualifications, capabilities, and skills

* ServiceNow experience (including familiarity with the ServiceNow data model).

* Experience using AI-assisted development tools responsibly with strong

engineering judgment and secure coding practices.

* Experience with MCP operations patterns (authN/Z, logging/traceability, rate

limiting, versioning, safe rollout).

* Experience designing AI agents with grounding/RAG patterns, deterministic

fallbacks, prompt/version management, and eval harnesses.

* Understanding of data privacy/security considerations for agent workflows

(data minimization, secrets management, least privilege, auditability).

* Experience in AWS or other public cloud platforms.

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.