Lead Site Reliability Engineer

Assume a critical role in defining the future of a globally recognized firm and

have a direct and significant effect in a realm tailored for top achievers in

site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate &

Investment Bank (CIB) Management and Support Functions Digital & Platform

Services team, you hold a leadership role in your team, demonstrate strong

knowledge across multiple technical domains, and advise others on the technical

and business issues facing them.

Job responsibilities

* Consistently models and champions site reliability culture and practices,

documents and shares knowledge within your organization via internal forums

and communities of practice

* Leads initiatives to improve the reliability and stability of your team’s

applications and platforms using data-driven analytics to improve service

levels, proactively identifying and solving technology-related bottlenecks in

areas of expertise

* Drives collaboration with your team to identify comprehensive service level

indicators and the stakeholder partners to establish reasonable service level

objectives and error budgets with your customers

* Uses enterprise-authorized AI capabilities within the work environment to

accelerate major-incident triage, troubleshooting, and post-incident

analysis, validating outputs and handling operational data according to

sensitivity and security requirements.

* Serves as the main point of contact during major incidents for your

application and has the skills to identify and solve the issue quickly to

avoid financial loss to the business

* Offers a high level of technical expertise within one or more technical

domains and provides advice and mentorship to other engineers

* Leads reuse-first adoption of AI-assisted reliability workflows across

SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation

automation, and operational readiness), ensuring traceability/auditability,

resiliency, and security controls.

Required qualifications, capabilities, and skills

* Formal training or certification on site reliability engineering concepts and

5+ years applied experience ( NAMR/APAC – India/ LATAM/ Hong Kong)

* Demonstrated proficiency in reliability, scalability, performance, security,

enterprise system architecture, toil reduction, and other site reliability

best practices

* Fluent in at least one programming language such as: Python, Java/Spring

Boot, . Net

* Demonstrated experience using enterprise-authorized AI capabilities within

the work environment to improve SRE workflows (e.g., incident investigation

support and knowledge capture) with strong validation habits and awareness of

data sensitivity.

* Ability to evaluate AI-assisted operational recommendations for correctness

and risk, define appropriate guardrails for team usage, and ensure outcomes

align to resiliency and security expectations.

* Proficient knowledge and experience in observability such as white and black

box monitoring, service level objective alerting, and telemetry collection

* Proficient with continuous integration and continuous delivery practices and

tooling

Preferred qualifications, capabilities, and skills

* Proficient with container and container orchestration

* Experience with troubleshooting common networking technologies and issues

* Advanced knowledge of software applications and technical processes with

emerging depth in one or more technical disciplines, and actively

self-educates to evaluate and recommend suitable new technologies

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking,

markets, securities services and payments. Corporations, governments and

institutions throughout the world entrust us with their business in more than

100 countries. The Commercial & Investment Bank provides strategic advice,

raises capital, manages risk and extends liquidity in markets around the world.