Cloud Lead Infrastructure Engineer - Technical Solutions Engineering

Assume a vital position as a key member of a high-performing team that delivers

infrastructure and performance excellence. Your role will be instrumental in

shaping the future at one of the world's largest and most influential

companies.

As a Lead Infrastructure Engineer at JPMorganChase within Infrastructure

Platform Cloud Foundational Services, you apply deep knowledge of software,

applications, and technical processes within the infrastructure engineering

discipline. Continue to evolve your technical and cross-functional knowledge

outside of your aligned domain of expertise.

Job responsibilities

* Applies technical expertise and problem-solving methodologies to projects of

moderate scope and executes creative solutions for design, development, and

technical troubleshooting for problems of moderate complexity

* Uses enterprise-authorized AI capabilities within the work environment to

accelerate infrastructure analysis and design documentation, validating

outputs and handling operational data according to sensitivity and security

requirements.

* Drives a workstream or project consisting of one or more infrastructure

engineering technologies and works with other platforms to architect and

implement changes required to resolve issues and modernize the organization

and technology processes

* Strongly considers upstream and downstream data and systems or technical

implications and advises on mitigation actions

* Applies reuse-first, AI-assisted practices within delivery and automation

routines to identify recurring issues and validate remediation options,

ensuring changes are traceable/auditable and aligned to resiliency and

security expectations.

* Provides deep technical support across multiple cloud platforms for thousands

of technologists by troubleshooting and resolving complex, integration-level

issues above the API layer.

* Builds and improves self-service capabilities (tools, telemetry, guides,

FAQs, automation) that help clients and teams resolve issues independently.

* Partners with engineering and product teams to ensure remediation/permanent

closure of issues and to identify trending issues to drive product

improvement.

* Demonstrates a high aptitude for both learning and teaching as product teams

are continually releasing new features and products.

* Provides (follow the sun) 24/7 on call support through a distributed team

spanning multiple time zones.

Required qualifications, capabilities, and skills

* Formal training or certification on infrastructure engineering concepts and

5+ years applied experience

* Deep knowledge of one or more areas of infrastructure engineering such as:

hardware, networking terminology, databases, storage engineering, deployment

practices, integration, automation, scaling, resilience or performance

assessments

* Demonstrated experience using enterprise-authorized AI capabilities within

the work environment to support infrastructure engineering workflows with

strong validation habits and awareness of data sensitivity.

* Ability to review and validate AI-assisted recommendations before

implementation, escalating when uncertain and ensuring outcomes align to

resiliency, security, and auditability expectations.

* Deep knowledge of one specific infrastructure technology and scripting

languages

* Deep knowledge of cloud infrastructure and multiple cloud technologies with

the ability to operate in and migrate across public and private clouds

* Drives to continue to develop technical and cross-functional knowledge

outside of the product.

* Familiarity with working in a large distributed system across a range of

technologies including compute, databases, messaging, observability, and

telemetry.

* Knowledge of incident, change, and problem management processes and the

controls that govern them.

* Understanding of data-driven decision making.

Preferred qualifications, capabilities, and skills

* Kubernetes, Azure, GCP, or Terraform certifications.

* AWS certification(s).

JPMorganChase, one of the oldest financial institutions, offers innovative

financial solutions to millions of consumers, small businesses and many of the

world’s most prominent corporate, institutional and government clients under the

J.P. Morgan and Chase brands. Our history spans over 200 years and today we are

a leader in investment banking, consumer and small business banking, commercial

banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined

based on the role, experience, skill set and location. Those in eligible roles

may receive commission-based pay and/or discretionary incentive compensation,

paid in the form of cash and/or forfeitable equity, awarded in recognition of

individual achievements and contributions. We also offer a range of benefits and

programs to meet employee needs, based on eligibility. These benefits include

comprehensive health care coverage, on-site health and wellness centers, a

retirement savings plan, backup childcare, tuition reimbursement, mental health

support, financial coaching and more. Additional details about total

compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring

to our global workforce are directly linked to our success. We are an equal

opportunity employer and place a high value on diversity and inclusion at our

company. We do not discriminate on the basis of any protected attribute,

including race, religion, color, national origin, gender, sexual orientation,

gender identity, gender expression, age, marital or veteran status, pregnancy or

disability, or any other basis protected under applicable law. We also make

reasonable accommodations for applicants’ and employees’ religious practices and

beliefs, as well as mental health or physical disability needs. Visit our FAQs

[https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about

requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including

Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from

finance and risk to human resources and marketing. Our corporate teams are an

essential part of our company, ensuring that we’re setting our businesses,

clients, customers and employees up for success.