Staff AI Platform Engineer

ABOUT INVOCA

Invoca is an AI-powered revenue execution platform that brings together

marketing, commerce, and contact center teams to turn every customer interaction

into measurable, profitable growth. Join our dynamic, fast-growing team, where

innovation and collaboration are at the core of our culture.

ABOUT THE ENGINEERING TEAM

You’ll join a team where everyone, including you, is striving to constantly

improve their knowledge of software development tools, practices, and processes.

We are an incredibly supportive team. We swarm when problems arise and give

excellent feedback to help each other grow. Working on our close-knit,

multi-functional teams is a chance to share and grow your knowledge of different

domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk

but sustainable pace, writing resilient code, maintaining production

reliability, paying down technical debt, hiring fantastic teammates; and we love

to share these passions with each other.

OVERVIEW

AI is rapidly reshaping how software products create value for customers. At

Invoca, we are building the shared AI platform that enables every product and

engineering team to deliver intelligent, differentiated customer experiences

faster and more reliably.

This is a Staff-level technical leadership role focused on creating durable

competitive advantage through platform leverage—not maintaining infrastructure,

and not building isolated technical systems.

Your mission is to make AI a first-class capability across the company by

building the shared services, abstractions, and standards that allow product

teams to ship high-quality AI features without becoming AI infrastructure

experts.

Success in this role is measured by business impact: how quickly and effectively

product teams deliver AI-powered capabilities, how widely the platform is

adopted, and how meaningfully it improves customer outcomes.

You will operate at the intersection of engineering, product, data, and

leadership, shaping how Invoca builds and scales AI-powered software.

WHAT YOU’LL DO

Build AI as a Core Product Capability

* Define and evolve the technical vision for Invoca’s shared AI platform across

all product teams.

* Build reusable AI capabilities (e.g., LLM integrations, retrieval systems,

evaluation frameworks, model routing) that accelerate product development.

* Ensure product teams can safely and easily incorporate AI into

customer-facing features without deep AI infrastructure expertise.

* Continuously identify where shared platform investments can unlock new

product capabilities or eliminate duplicated engineering effort.

Accelerate Delivery of AI-Powered Products

* Reduce friction for teams building, deploying, and iterating on AI-powered

features.

* Improve consistency, reliability, and cost efficiency of AI usage across the

organization.

* Enable rapid experimentation with AI features while maintaining appropriate

safety, governance, and observability.

* Drive adoption of platform capabilities through simplicity, performance, and

clear value to product teams.

Establish Standards for Production AI Systems

* Define best practices for building, evaluating, and operating production AI

systems at scale.

* Establish frameworks for prompt management, evaluation, observability, and

model performance tracking.

* Partner with Security, Legal, and Data teams to ensure responsible and

compliant AI usage.

* Improve reliability and quality of AI systems through standardized tooling

and shared infrastructure.

Lead Through Technical Influence

* Drive architectural direction across multiple engineering and product teams.

* Influence technical and product decisions through clarity, judgment, and

strong technical reasoning.

* Raise the engineering bar by simplifying systems and eliminating unnecessary

complexity.

* Act as a trusted technical advisor to senior engineering and product

leadership.

Connect Platform Investment to Business Outcomes

* Partner with Product and Engineering leaders to prioritize platform work

based on customer and business impact.

* Evaluate platform investments based on adoption, developer productivity, and

measurable acceleration of product delivery.

* Ensure the AI platform directly contributes to differentiated customer

experiences and competitive positioning.

* Balance long-term platform health with short-term delivery needs.

WHAT WE’RE LOOKING FOR

We’re looking for engineers who build leverage—not just systems.

You likely have:

* Deep experience building and operating large-scale distributed systems or

platform infrastructure.

* Strong practical experience with modern AI systems, including LLMs,

retrieval-augmented generation, evaluation, and production AI architectures.

* A track record of building platforms or systems that are widely adopted

because they meaningfully improve developer or product team productivity.

* Strong architectural judgment with a bias toward simplicity, usability, and

adoption over theoretical completeness.

* Experience working closely with product teams to ship customer-facing

capabilities, not just internal tooling.

* Strong ability to connect technical decisions to business outcomes and

product strategy.

* Excellent communication skills with the ability to influence across teams and

levels of seniority.

* High ownership mindset, curiosity, and urgency in fast-moving technical

environments.

HOW SUCCESS WILL BE MEASURED

Within 12–18 months, success in this role will look like:

* Significant adoption of shared AI platform capabilities across multiple

product teams.

* Measurable reduction in time required to ship AI-powered features.

* Increased consistency, reliability, and cost efficiency of AI systems in

production.

* Product teams independently and confidently building AI-powered customer

experiences using platform primitives.

* Clear contribution of the AI platform to differentiated product capabilities

and customer value.

* Strong technical influence on engineering and product direction across the

organization.

* Recognition as a trusted technical leader shaping how Invoca builds

AI-powered products.

📍 Location This is a remote-first role. We are currently hiring in the

following locations: 📍

United States: Greater Los Angeles Area (including Santa Barbara and San Diego)

· SF Bay Area · Denver Metro · Austin Metro · Chicago Metro · Greater NYC Area ·

Seattle Metro

Candidates must be based within ~2 hour drive of these areas. Occasional

business travel may be required.

Please note that we are unable to provide initial visa sponsorship for this

position.

SALARY, BENEFITS & PERKS:

At Invoca, all new hires in the U.S. receive benefits starting on day one of

employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance

with their country’s laws and regulations.

* Flexible Time Off – We encourage a healthy work-life balance. Our flexible

paid time off policy allows you to recharge and take time away as needed.

* Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter

break, giving you ample opportunity to refresh and spend time with friends

and family.

* Health Benefits – Our healthcare program includes medical, dental, and vision

coverage, with multiple plan options so you can choose what works best for

you and your family. Fertility assistance is also included.

* Retirement – Invoca offers a 401(k) plan through Fidelity with a company

match of up to 4%.

* Stock Options – All employees are invited to share in Invoca’s success

through stock options.

* Mental Health Program– Well-being support on a broad range of issues is

available through our SpringHealth program.

* Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby

bonding, adoption, and caring for family members.

* Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for

childbirth and medical needs.

* InVacation – As a thank-you to our long-term team members, we offer a bonus

after 7 years of service.

* Wellness Subsidy – We provide a subsidy that can be applied toward gym

memberships, fitness classes, and more.

* Position Base Range - Salary Range $180,000 - $273,000 plus bonus + equity

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