Sr. Quality Engineer

The Sr. Quality Engineer will report to the Technology Department. This role is

responsible for leading a team of QA testers/engineers in testing our suite of

products and software products to consistently deliver the highest quality

solutions via SaaS, and On-Premises models. You will be an experienced leader in

driving and implementing QA frameworks, processes, and strategies. You will

implement industry standard quality assurance policies and practices, and ensure

they are followed by measuring product and process quality.

The incumbent will be expected to build the appropriate relationships and trust

at all levels within the organization as they effectively communicate project

issues, status, and successes with all team members at all levels. This

incumbent must be creative, client focused, solutions-driven, organized, and

thrive in an extremely dynamic environment as well as have solid people skills.

• Direct the development of the QA strategy, methodology, discipline, and

framework. Driving and improving the QA team in areas of automated testing and

agile testing.

• Provide technical expertise in Test Automation, Testing Methodologies, Testing

Processes, Tools, and Techniques across the teams.

• Responsible for defining QA strategy, approach, and execution in development

projects.

• Responsible for leading and directing the QA team.

• Provide leadership and technical expertise within Test Automation and Quality

Assurance.

• Performance management, coaching, and professional development for QA team;

ensure testing skill set is up to date and capable of supporting the development

effort.

• Focus on continuous QA improvements including usage of appropriate testing

tools, test techniques, test automation.

• Building and maintenance of quality standards as well as enforcing technical

and testing standards.

• Monitoring of all the QA activities, test results, leaked defects, root cause

analysis and identifying areas of improvement. Implement steps required to

improve the processes.

• Ensure the proper usage of available tools to gain the maximum benefit of the

QA effort. This includes testing tools for functional, application performance,

automation, etc.

• Manage training and continuous learning of QA staff by means of short courses,

conferences, meetups, certifications, etc.

• Be an escalation point for all matters related to testing and quality

assurance and operate as a primary point of contact for the QA teams.

• Work with development team to develop and execute QA strategies to meet and

exceed department and corporate quality goals.

• Gather and present testing metrics and testing activities for the projects to

key stakeholders.

• Collaborate with business partners, such as Customer Support, Client Services

and Operations to incorporate feedback into the QA process.

• Facilitate inter-team communication across many agile projects within the

organization.

• Measure Product Quality and share metrics with the teams, management, and

other stakeholders.

• Balance best practice decisions with delivering high business value (right vs

right now)

• Be accountable for outlining detailed testing tasks (+ resulting estimates)

during sprint planning.

• Ask the right questions (to developers, QAs), at the right time, to

proactively avoid quality risk.

• Engage with developers to outline how a solution design results in dependency

impact.

• Design and produce high quality automated test cases within a defined

framework.

• Develop testable interfaces between the system under test and the automation

framework.

• Translate existing manual regression test cases into automated tests.

• Assure automated regression test cases are integrated and passing in a nightly

build process.

• Contribute to merge up/down through development process, adheres to a

well-defined code promotion process.

• Employ static code analysis to identify test case readability, anti-patterns,

& coverage

• Monitor automated test results after code is committed and holds team to

account on quality.

• Conduct cross team and inter-team automated test case review.

• Define, develop, maintain, and clean test data in support of automated test

cases.

• Support and is accountable for timely releases and adherence to release

activities.

• Collaborate outside of the product team to encourage a development community.

• Encourage self-study by promoting best practices and bringing in external

perspective.

• Review requirements, specifications, and technical design documents to provide

timely and meaningful feedback.

• Provide code review and analysis of teams’ automation code.

• Assist in managing and maintain regression test suite.

• Create detailed, comprehensive, and well-structured test plans and test cases.

• Estimate, prioritize, plan and coordinate testing activities.

• Design, develop and execute automation scripts using open-source tools.

• Identify, record, document thoroughly and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Develop and apply testing processes for new and existing products to meet

client needs.

• Liaise with internal teams (e.g. developers and product managers) to identify

system requirements.

• Monitor debugging process results.

• Investigate the causes of non-conforming software and train users to implement

solutions.

• Track quality assurance metrics, like defect densities and open defect counts

• Stay up to date with new testing tools and test strategies.

• Support and mentor junior team members

• Review requirements, specifications, and technical design documents to provide

timely and meaningful feedback.

• Accountable for outlining detailed testing tasks (+ resulting estimates)

during sprint planning.

• Facilitate test cases reviews to stakeholders.

• Engage with developers to outline how a solution design results in dependency

impact.

• Manage and maintain regression test suite.

• Estimate, prioritize, plan and coordinate testing activities.

• Identify, record, document thoroughly and track bugs.

• Perform thorough regression testing when bugs are resolved.

• Develop and apply testing processes for new and existing products to meet

client needs.

• Liaise with internal teams (e.g., developers and product managers) to identify

system requirements.

• Track quality assurance metrics, like defect densities and open defect counts

• Stay up to date with new testing tools and test strategies.

• Support and mentor junior team members

• Support and is accountable for timely releases and adherence to release

activities.

• Collaborate outside of the product team to encourage a development community.

• Encourage self-study by promoting best practices and bringing in external

perspective.

• Other duties as assigned.

Qualifications

• Years of Experience: 7-10 years of experience
• 5-7 years of leadership experience
• . Degree: Bachelor’s Degree in Computer Science, Computer Engineering, or
• equivalent experience
• Certification: • QA testing related certifications (or willingness to obtain)
• such as Certified Test Engineer (CSTE), Certified Software Quality Analyst
• (CSQA), and Certified Associate in Software Testing (CAST)
• Skills & Abilities:
• • 7+ years of experience in software development industry
• • 5 years of experience in managing a quality assurance team
• • Experience in Agile methodologies such as Scrum and Kanban
• • Specialization in performance and load testing, security, automation, release
• management, and agile training.
• • Hands on expertise with automation tools, frameworks, and standard
• methodologies
• • Proven experience in test planning, test design, test & automation strategy,
• and test execution.
• • Demonstrated experience leading test efforts for Software and Product
• development.
• • Understanding and ability to work on a variety of IT platforms.
• • Experience working in Cloud environment (such as Azure and AWS) and cloud
• technologies.
• • Experience following development and production delivery process.
• • Self-starter, independent worker and have a love for QA!
• • Hands on UI and API automation experience (JMeter, Blaze Meter, Postman,
• Python 3.x, Pytest, Selenium, BrowserStack, MABL)
• • Agile tools exposure (e.g., Atlassian products – JIRA, Confluence, GIT, X-Ray)
• • Continuous Integration tools knowledge (e.g., ADO, Jenkins, Bitbucket,
• Spinnaker)
• • Data validation and quality testing
• • Test Automation
• • Proficiency with tools such as Selenium, BrowserStack, Postman or other QA
• testing tools
• • Proven experience in developing and coding automation test scripts.
• • Proven work experience in software quality assurance and development
• • Strong knowledge of software QA methodologies, tools, and processes
• • Experience in writing clear, concise, and comprehensive test plans and test
• cases.
• • Excellent analytical and communication skills
• • Proven experience preparing, presenting, and maintaining required SDLC
• documentation and artifacts.
• • Experience with performance and/or security testing is a plus.
• • Experience with complex technical integrations (APIs, web services) and SaaS /
• PaaS cloud platforms preferred.
• • Experience with any of the following is a plus: XML, JavaScript, .NET
• framework, T-SQL, JQuery, JSON preferred.
• • Solid knowledge of SQL and scripting preferred.
• • Experience working in an Agile/Scrum development process preferred.
• • Familiarity with Jira and the software development life cycle (SDLC)
• preferred.