About the role

What will you do at Hexnode?

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a AWS Operations Specialist to manage and maintain our cloud infrastructure and device ecosystems. This is a highly operational, execution-focused role—not an architecture position. The ideal candidate has 2 to 4 years of experience executing infrastructure as code, monitoring environments, and following documented playbooks to keep our systems secure and resilient.

Because this role handles secure environments, candidates must be US Citizens and capable of passing a comprehensive federal background check.

Key Responsibilities

Infrastructure Execution: Run, maintain, and execute existing Terraform and Ansible scripts to deploy and update infrastructure.
GovCloud Monitoring: Actively monitor our AWS GovCloud dashboards, keeping a close eye on system health, performance metrics, and security baselines.
Mobile Device Management: Manage Android Enterprise kiosk configurations, ensuring secure deployments and smooth device operations.
Incident Response & Triage: Respond swiftly to operational alerts by strictly following our documented team playbooks.
Escalation: Identify anomalies or issues that fall outside established, documented procedures and escalate them accurately to the engineering team.
Required Qualifications & Profile
Citizenship: Must be a US Citizen (required for GovCloud infrastructure management).
Background: Must be able to successfully clear a rigorous federal background investigation.
Experience: 2 to 4 years of hands-on experience in a technical operations, DevOps, or SysAdmin role.
Technical Familiarity:
Comfort executing/running Terraform and Ansible scripts (writing them from scratch is not required).
Direct experience navigating the AWS Management Console (GovCloud experience is a plus, but commercial AWS experience is acceptable).
Familiarity with Android Enterprise or similar Mobile Device Management (MDM) platforms.
Mindset: Highly disciplined, detail-oriented, and process-driven. You take pride in operational consistency and knowing when to escalate.

Which skills does this role require?

TerraformAnsibleGovCloudInfrastructure as CodeSystem MonitoringIncident ResponseCloud InfrastructureTechnical OperationsSysAdminSecurity BaselinesPerformance MetricsTriageDevOpsSystem HealthSecurityFederal Background CheckUS CitizenEnterprise SoftwareCybersecurity

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