Cloud Support Engineer

About the Role

We're looking for a Cloud Engineer who genuinely owns their domain; you'll be

the go-to expert for our Azure environment: monitoring it, protecting it,

improving it, and rallying the right people when things go sideways. This role

is built for someone who's energized by complex problems, comfortable in the

on-call rotation, and always thinking about what breaks before it does.

Specific responsibilities:

Azure Operations & Reliability

* Own the day-to-day availability, monitoring, maintenance, and incident

response of our Azure environment, you're the last line of defense and the

first to act.

* Ensure service health consistently meets defined SLAs, working across teams

to surface risks before they become outages.

* Triage failed processes and instances with speed and precision; dig past

symptoms to find root causes.

Engineering & Problem Solving

* Design and implement durable solutions to systematically identified problems,

threats, and preventive maintenance gaps, not just one-off fixes.

* Plan your work with accuracy: scoping deliverables, surfacing risks early,

and hitting your estimates.

* Follow and enforce risk and compliance policies with the same rigor you apply

to uptime.

Collaboration & Communication

* Partner closely with cross-functional teams and communicate clearly with

stakeholders from team leads to directors, so everyone knows what's happening

and why it matters.

* Write documentation that actually helps people. Clear, thorough, and built to

last.

Team & Growth

* Contribute actively in a lean technical ops team: no task is beneath you; no

outage is someone else's problem.

* Mentor teammates in cloud support best practices and share what you know

freely.

* Pursue continuous learning through internal and external training and bring

new ideas back to the team.

What you’ll need:

* Bachelor's degree or equivalent hands-on experience in operating systems and

networking.

* Proven experience administering and automating Azure environments; VMs, load

balancers, storage, and the works.

* Strong technical support and service delivery background with real

troubleshooting chops to show for it.

* Linux and Windows Server proficiency.

* Kubernetes and/or Docker experience.

* Scripting fluency in one or more of: PowerShell, Azure CLI, Python,

JavaScript, Terraform.

* Familiarity with Agile methodology and how to operate within it.

Who You Are

• * A natural problem solver. You don't wait for the perfect solution - you
• evaluate options, trust your instincts, and drive toward resolution with
• confidence.
• * A clear communicator. Whether you're in a Teams thread or a director-level
• sync, you know how to read the room and make your point land.
• * Customer-minded. You treat every stakeholder interaction, whether internal
• or external with professionalism and genuine care.
• * Analytically rigorous. You follow the data, distrust quick assumptions,
• and don't stop digging until you understand what's actually going on.
• * Adaptable. When the old playbook stops working, you don't cling to it. You
• call it out and help write a better one.
• * A team player. You share knowledge freely, receive feedback openly, and make
• the people around you better.
• NOTE FOR CURRENT EMPLOYEES:
• Please use the internal job board in Greenhouse to apply. Applications submitted
• through this external link will not be tagged as internal.
• Compensation, Benefits, & Additional Details:
• Health-E Commerce's compensation philosophy is grounded in market data and
• internal equity to ensure fairness and consistency across the team. Individuals
• new to the company should generally expect offers to fall between the entry
• point and midpoint of the salary range. Our goal is to provide an offer that
• supports growth potential within the role and allows for future salary
• progression.
• *

Compensation

$120,000 - $150,000

* Discretionary Annual Bonus Eligibility: Up to 10%

* Medical, Dental, Vision, and 401K with a company match

* Dependent Care, FSA & HSA accounts

* Paid Parental & Bonding Leave

* Flexible PTO & office closure on all major holidays

* Monthly wellness & internet reimbursements

* Professional development including certification support & leadership

coaching

* Mental Health resources

* 100% remote within the United States

* Must be able to work EST hours

Candidate Privacy Notice

[https://www.health-ecommerce.com/employee-privacy-notice]