Senior Engineer, AI Platform - Business Technology

Summary BizTech is Guidewire’s internal technology organization, focused on

enabling Guidewire’s growth to $2B by delivering innovative, resilient

solutions, value‑add services, and excellent employee experiences as “One Global

Team.” We emphasize speed, agility, and efficiency, underpinned by a culture of

continuous process improvement, data‑driven decision‑making, and balanced risk

and controls. You’ll join the AI Platform group, working across cloud, data,

security, and application teams to power AI‑enabled workflows for employees

worldwide. This Senior Engineer role designs, builds, and operates the core AI

platform that gives Guidewire teams secure, reliable access to AI tools, agents,

and AI‑powered applications. You will work across the full stack—front‑end,

back‑end, and platform services—to deliver production‑ready capabilities that

embed AI into everyday work. You’ll partner closely with product, design,

Security, and DevSecOps to deliver high‑impact solutions that advance

Guidewire’s mission to transform how the world’s P&C insurers do business

through cloud, analytics, and AI.

Job Description

What you’ll do Design, build,

and operate core AI platform services that provide a secure, governed access

point to AI tools and agents across multiple models and providers (e.g.,

Anthropic, OpenAI, Google, and internal services). Design and build AI‑powered,

full‑stack applications end‑to‑end—from intuitive React‑based front‑ends to

robust back‑end APIs—ensuring seamless integration with AI platform capabilities

and a great employee experience. Collaborate with product and design partners to

translate requirements into polished, accessible, and secure production

features, using sound engineering judgment in selecting patterns, frameworks,

and tools. Engineer secure integrations across cloud and identity systems (e.g.,

Okta, SSO, RBAC) using Python or similar languages, partnering closely with

Security and DevSecOps to uphold Guidewire’s standards for security and

compliance. Enhance observability and reliability of AI platform components by

implementing logging, metrics, tracing, dashboards, and alerting that support

incident triage, root‑cause analysis, and continuous improvement. Participate in

BizTech’s tiered AI support model, handling complex, platform‑level issues and

novel AI bugs, and feeding runbook, documentation, and tooling improvements back

into the system. Contribute to BizTech’s FY26 priorities by supporting the

Agentic Platform architecture, GenAI engineering excellence, and expansion of

citizen developer and agent platforms that target growth in AI agent usage.

Mentor and coach associate and mid‑level engineers through design discussions,

pairing, and code reviews, helping them apply AI tools (such as coding

assistants) and platform standards effectively while raising the overall

engineering bar. Design, deploy, and operate AI-powered workloads on AWS Bedrock

AgentCore Runtime, including configuring IAM roles and policies, managing Claude

model invocation endpoints, and implementing VPC networking and PrivateLink for

secure agent-to-service communication. Implement multi-step agentic pipelines —

defining action groups, managing session state and agent memory, and integrating

external tools and APIs. Build observability and guardrails to handle failure

modes such as tool errors, hallucinations, and policy violations at production

scale. Leverage Claude Code as a primary development accelerator — using it for

code generation, test authoring, refactoring, and debugging across Python and

infrastructure-as-code projects, with proficiency in crafting CLAUDE.md

standards and MCP server integrations for automated workflows. Apply context

window management best practices, evaluate model outputs critically, and iterate

on prompt strategies to ensure reliability and accuracy in production agentic

systems. At Guidewire, we foster a culture of curiosity, innovation, and

responsible use of AI—empowering our teams to continuously leverage emerging

technologies and data-driven insights to enhance productivity and outcomes. What

you’ll bring Demonstrated ability to embrace AI and apply it to your current

role as well as data-driven insights to drive innovation, productivity, and

continuous improvement. Education & experience: Bachelor’s degree in Computer

Science, MIS, or a related technical field (or equivalent work experience) and

typically 5+ years of engineering experience building and operating production

systems or platforms. Programming: Proficiency in at least one backend language

(e.g., Python or Java). AI & LLM familiarity: Working experience of AI/LLM/RAG

concepts, prompt design, evaluations, and when to use which AI tools and models.

Full-stack development: Hands-on experience building and shipping full-stack web

applications using modern front-end frameworks (e.g., React, Vue, or Angular)

alongside back-end API development in Python or similar languages, with

familiarity in relational or NoSQL databases and RESTful or GraphQL API design

patterns. Cloud & DevSecOps: Hands‑on experience with AWS,

containers/Kubernetes, and modern DevSecOps tooling such as GitHub, Artifactory,

Jenkins, and related CI/CD pipelines. Identity, security, and integrations:

Practical experience building secure integrations using OAuth, scopes, and

policies; comfortable debugging end‑to‑end auth flows and working with

Security/Identity teams to resolve issues. Product collaboration: Demonstrated

ability to partner with product managers and cross‑functional

stakeholders—translating business requirements into technical designs, making

trade‑offs explicit, and communicating status and risk succinctly. Your Impact

We believe in clarity and setting you up for success. In your first months,

you’ll get hands‑on with our AI platform, development stack, and BizTech’s FY26

priorities, pairing with senior teammates to ship your first secure platform

services and internal AI‑powered applications that improve day‑to‑day work for

colleagues across Guidewire. By six months, you’ll be leading end‑to‑end

delivery for high‑complexity AI platform projects—such as new agent

capabilities, observability improvements, or secure integrations that support

strategic initiatives like the Agent Platform Architecture and citizen developer

expansion—measured by adoption, reliability, and user satisfaction. Your work

will directly advance Guidewire’s mission to combine digital, core, analytics,

and AI into a cloud platform that helps P&C insurers operate more efficiently

and confidently, while also elevating engineering practices and AI fluency

across BizTech and the wider company. What’s in it for you The people we employ

give their all, and in return, we offer flexibility wherever we can, such as:

Flexible work environment Health and Wellness benefits Paid time off programs

including volunteer time off Market-competitive pay and incentive programs

Continual development and internal career growth opportunities All roles at

Guidewire include an in-person orientation to help you build connections,

understand our culture, and ramp up effectively in your new role. The US base

salary range for this full-time position is $126,000 - $190,000 . Your base pay

will depend on your experience, skills, education, training, and location among

other factors. All full-time positions or part-time roles working 30 hours or

more a week at Guidewire are eligible for benefits that support their health and

well-being including health, dental, and vision insurance, paid time off, and a

company sponsored retirement plan. In addition, some roles may be eligible for

the annual company bonus plan, commissions, and/or long term incentive awards

which are contingent on a variety of factors including, but not limited to,

company and employee performance. Disability Accommodations and Guidewire’s

Appeals Process. Guidewire provides accommodations to the hiring process to

create a fair opportunity for candidates with disabilities to contend for open

positions. Accommodation requests should be directed to

[email protected]. If things do not go as hoped, we invite you to use

our appeals process. Guidewire promises to independently review any denied

accommodation and any decision not to offer you the position. The appeals

process is the same in either case. Within five business days of receiving a

notice of denial of an accommodation, or receiving a notice of your

non-selection for a vacancy, e-mail [email protected] to make an

appeal. Guidewire will assign a new decision-maker to review the request and/or

hiring decision, who will then notify you in writing of a decision within 10

business days. About Guidewire Guidewire is the platform P&C insurers trust to

engage, innovate, and grow efficiently. We combine digital, core, analytics, and

AI to deliver our platform as a cloud service. More than 540+ insurers in 40

countries, from new ventures to the largest and most complex in the world, run

on Guidewire. As a partner to our customers, we continually evolve to enable

their success. We are proud of our unparalleled implementation track record with

1600+ successful projects, supported by the largest R&D team and partner

ecosystem in the industry. Our Marketplace provides hundreds of applications

that accelerate integration, localization, and innovation. For more information,

please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative

action employer. We are committed to an inclusive workplace, and believe that a

diversity of perspectives, abilities, and cultures is a key to our success.

Qualified applicants will receive consideration without regard to race, color,

ancestry, religion, sex, national origin, citizenship, marital status, age,

sexual orientation, gender identity, gender expression, veteran status, or

disability. All offers are contingent upon passing a criminal history and other

background checks where it's applicable to the position. We’re an extraordinary

blend of hungry self-starters, intrepid explorers, brainy experts, and loyal

allies. Combine all of this, and we make a glorious success story, loaded with

down-to-earth, helpful, and passionate people, all on the journey of cloud

innovation and best in class technology. Guidewire’s an adventure—and it’s yours

for the taking. At Guidewire, we are utterly committed to customer success. We

combine digital, core, analytics, and AI to deliver our platform as a cloud

service to the P&C Insurance industry. And with the largest R&D team, services

team, and partner ecosystem in the industry, we continually evolve and innovate

to meet our customers’ needs. We put our values of Integrity, Rationality, and

Collegiality first, harboring a culture of honesty and openness that our people

never want to lose. And we each bring a little quirkiness—and a little genius—to

the table. As the landscape of our industry continues to shift, we respond with

flexibility and skill. We’re braving uncharted territory, pushing past the

conventional with our products, partners, and people.