About the role

What will you do at Google?

MINIMUM QUALIFICATIONS:

* Bachelor’s degree in Science, Technology, Engineering, Mathematics, or

equivalent practical experience.

* 5 years of experience troubleshooting and advocating for customer needs, and

triaging technical issues (e.g., hardware, software, application,

operational, process).

* 5 years of experience with computer networking and web technologies (e.g.,

HTTP, HTML, DNS, etc.).

* Experience as a system administrator with Linux/Unix, or Windows systems.

* Experience with one or more core programming or scripting languages (e.g., C,

C++, C#, Java, Python, JavaScript, PowerShell, Bash, Shell, Perl, Visual

Basic).

PREFERRED QUALIFICATIONS:

* Experience with any of the following solutions: System virtualization,

on-premise or hybrid cloud computing.

* Experience with cloud computing (e.g., certifications, internships,

coursework, etc.) and debugging complex workload issues across large-scale,

multi-node environments.

* Experience using or integrating AI/LLMs (such as Gemini) into daily

engineering or troubleshooting workflows.

* Experience working with distributed systems, and familiarity with common

solutions, design patterns, or best practices.

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next

for their business — all with technology built in the cloud. Our products are

developed for security, reliability and scalability, running the full stack from

infrastructure to applications to devices and hardware. Our teams are dedicated

to helping our customers — developers, small and large businesses, educational

institutions and government agencies — see the benefits of our technology come

to life. As part of an entrepreneurial team in this rapidly growing business,

you will play a key role in understanding the needs of our customers and help

shape the future of businesses of all sizes use technology to connect with

customers, employees and partners.

Our Technical Solutions Engineers own our key customer issues in addition to

providing level two support to our other support teams. You will be a part of a

global team that provides 24x7 support to help customers seamlessly make the

switch to Google Cloud.

In this role, you will

troubleshoot technical problems for customers with a mix
of debugging, networking, system administration, updating documentation, and
when needed, coding/scripting. You will make our products easier to adopt and
use by making improvements to the product, tools, processes and documentation.
Our Technical Solutions team is driven by customers and you will help drive the
success of Google Cloud by understanding and advocating for our customers
issues.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s cutting-edge technology, and tools that help developers build more
sustainably. Customers in more than 200 countries and territories turn to Google
Cloud as their trusted partner to enable growth and solve their most critical
business problems.
Individual pay is determined by factors including job-related skills,
experience, and relevant education or training.
US: $126000 - $180000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].
RESPONSIBILITIES:
* Work within a team of engineers/consultants that globally ensure 24-hour
customer support.
* Manage the customer’s problem through effective diagnosis, resolution, or
investigation tools implementation to increase productivity for customer
issues on Google Cloud Platform products.
* Act as a consultant and subject matter expert for Engineering, Sales, and
customer organizations to resolve technical deployment obstacles and improve
Google Cloud.
* Develop an understanding of Google's product technology and underlying
architectures by troubleshooting, reproducing, determining the root cause for
customer reported issues, and building tools for faster diagnosis.
* Work closely with Product and Engineering teams to improve the product, and
interact with Site Reliability Engineering teams to drive high-quality
production while understanding customer issues to advocate their needs with
cross-functional teams.

Which skills does this role require?

NetworkingLinuxUnixWindowsCC++C#JavaPythonJavaScriptPowerShellBashSystem administrationComputeTechnical Solutions EngineerSystem AdministrationSite Reliability EngineeringRoot Cause AnalysisTechnical SupportSoftwareDeploymentNode.jsGCPMachine Learning

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