Partner Solutions Engineer, Universal Commerce Protocol

MINIMUM QUALIFICATIONS:

* Bachelor’s degree in Engineering, Computer Science, a related field, or

equivalent practical experience.

* 3 years of experience working with client-side web technologies (e.g., HTML,

CSS, JavaScript, or HTTP).

* 3 years of experience coding with one or more programming languages (e.g.,

Java, C/C++, Python).

* Experience troubleshooting technical issues for internal/external partners or

customers.

PREFERRED QUALIFICATIONS:

* Master’s degree in Engineering, Computer Science, Business, or a related

field.

* Experience in an analytical role such as business intelligence, data

analytics, or statistics.

* Experience working with database technologies (e.g., SQL, NoSQL).

* Experience with cloud technologies such as architecting, developing, or

maintaining cloud solutions in virtualized environments or cloud data

engineering.

* Experience using machine learning and building solutions.

* Experience working with systems (e.g., Linux, Unix).

ABOUT THE JOB:

In gTech Users and Products (gUP), our mission is to advocate for Google’s users

by creating helpful and trusted experiences across the product ecosystem. We

achieve this by meeting partners and consumers where they are with support and

help, representing their needs with our product partners and proposing fixes and

features that elevate their engagement with Google's diverse product ecosystem.

Additionally we provide a range of product services that ensure our products are

optimized for every user, no matter where they are in the world (e.g.,

localization, digitization, partner integration, and more).

Our team works with retail partnerships to achieve ambitious plans to grow the

value merchants and users get from Google, while ensuring high data quality. We

closely collaborate with Engineering and Product teams to develop and improve

Google’s products and tools. We are advocates of the customer and partner

experience, advocating for features and offering product and tools improvements

backed by data-driven insights.

Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

US: $127000 - $183000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Ensure successful partner integrations by providing high-touch expertise,

documentation, troubleshooting, and support within defined Service-level

Agreements (SLAs).

* Partner with product managers and partner operations managers to define,

prioritize, and advocate for new features that improve performance.

* Perform comprehensive implementation reviews and ensure prompt, proper

resolution of all partner technical challenges.

* Develop technical tools and documentation with engineering to expedite

onboarding and enhance operational scaling.

* Deliver partner feedback to cross-functional teams and leverage data and

technology to optimize new business opportunities.