Customer Engineering Manager II, Google Cloud Fraud Defense, Google Cloud

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 10 years of experience with cloud native architecture in a customer-facing or

support role.

* Leadership experience (e.g., people management, team lead, mentorship,

coaching).

* Experience with security technologies or concepts.

* Experience with technical conversations, demos, prototyping, or workshops

with customers.

* Experience with the adoption of specialized workloads (e.g., Cloud AI, Data

Analytics).

PREFERRED QUALIFICATIONS:

* Cloud or Security industry certifications.

* Experience influencing cross-functional teams (e.g., Product Management,

Engineering, Sales, Marketing, Partner), customers, and partners to impact

business goals, customer experience, and customer expansion.

* Experience as a pre-sales manager or technical customer-facing people manager

within a professional services or sales engineering team.

* Experience with enterprise security solutions such as Fraud Defense and

reCAPTCHA.

ABOUT THE JOB:

As a Customer Engineering Manager supporting our Google Cloud Fraud Defense

services team, you will lead a team responsible for growing our reCAPTCHA

business by building and expanding relationships with new and existing

customers. You and your team will be trusted advisors to customers and advocates

for our reCAPTCHA solutions, providing support to C-Level, Security Leaders and

Application Teams. You will ensure they have the selling and technical skill

sets needed to lead projects forward. You will support your team in accompanying

customers in discovering the technology/solution and consulting around the best

way to secure and ensure compliance. You will optimize for your team’s results

when in production, leading with empathy, while identifying innovative ways to

multiply your impact and the impact of the team as a whole.Google Cloud

accelerates every organization’s ability to digitally transform its business and

industry. We deliver enterprise-grade solutions that leverage Google’s

cutting-edge technology, and tools that help developers build more sustainably.

Customers in more than 200 countries and territories turn to Google Cloud as

their trusted partner to enable growth and solve their most critical business

problems.Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

US: $152000 - $221000 (USD) + 42.86% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Develop and maintain a high-performing Customer Engineering team that meets

and exceeds quarterly business goals, while building a positive team culture

with an eye towards future talent.

* Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams

to identify and qualify business opportunities, understand key customer

technical and compliance objections, and develop a strategy to resolve

technical blockers.

* Enable your team to demonstrate and validate solution benefits of User

Protection Services products in customer/partner environments.

* Lead a team responsible for technical aspects of solutions, including such

activities as supporting reCAPTCHA opportunities, product and solution

briefings, proof-of-concept work and customer relationships.

* Ensure team prepares and delivers product messaging in an effort to highlight

our solutions value proposition using techniques including whiteboard and

presentations, product demonstrations, white papers, trial management and RFI

response documents.