Customer Engineer, AI/ML, Startups, Google Cloud

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 4 years of experience with cloud native architecture in a customer-facing or

support role.

* Experience identifying AI use cases to solve customer challenges or selling

AI technology.

* Experience engaging with, or presenting to, technical stakeholders or

executive leaders.

* Experience leading workshops, developing prototypes, or conducting

demonstrations for clients.

PREFERRED QUALIFICATIONS:

* Experience navigating AI infrastructure consumption models and optimizing

high-throughput training/inference clusters.

* Experience implementing multi-agent systems using frameworks (e.g., A2A,

LangGraph, CrewAI, AutoGen).

* Experience navigating the startup lifecycle, from initial prototyping with AI

Studio to scaling and achieving product-market fit on Vertex AI.

* Experience working with, and a passion for, the high-growth startup ecosystem

and its typical rapid-scaling challenges.

* Knowledge of "LLM-native" performance metrics (TTFT, tokens/sec,

cost-per-request) and techniques for optimizing state management,

quantization, and provisioned throughput.

* Ability to implement secure agentic workflows incorporating MCP,

tool-calling, and enterprise-grade authentication.

ABOUT THE JOB:

When leading companies choose Google Cloud, it's a huge win for spreading the

power of cloud computing globally. Once educational institutions, government

agencies, and other businesses sign on to use Google Cloud products, you come in

to facilitate making their work more productive, mobile, and collaborative. You

listen and deliver what is most helpful for the customer. You assist fellow

sales Googlers by problem-solving key technical issues for our customers. You

liaise with the product marketing management and engineering teams to stay on

top of industry trends and devise enhancements to Google Cloud products.

As a Platform Customer Engineer (CE), you will partner with technical Sales

teams to differentiate Google Cloud to our customers. You will serve as the

customer’s primary technical partner and trusted advisor, engaging in

technical-led conversations to understand their business challenges. You will

troubleshoot technical questions and roadblocks, engage in proofs of concepts

and demos, and use your expertise to architect cross-pillar cloud solutions that

solve these business challenges. You will drive the technical win and define the

delivery and consumption plans. You will engage with technical and business

leaders, and persuasively present practical and useful solutions on Google

Cloud.

You will focus on identifying, pursuing, and winning new business workloads. You

will blend sales expertise, market knowledge and direct technical engagement to

prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its

business and industry. We deliver enterprise-grade solutions that leverage

Google’s cutting-edge technology, and tools that help developers build more

sustainably. Customers in more than 200 countries and territories turn to Google

Cloud as their trusted partner to enable growth and solve their most critical

business problems.

Individual pay is determined by factors including job-related skills,

experience, and relevant education or training.

US: $104000 - $151000 (USD) + 42.86% bonus target + bonus + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Develop and own the technical account plan and strategy, participating in

planning and supporting targeted sales motions.

* Combine sales, programming, and solutions architecture expertise to prove the

value of Google Cloud Platform across the portfolio through complex demos,

pilots and in-depth workshops.

* Architect cross-pillar solutions, drive technical wins, and define initial

delivery plans for customers. Lead the technical engagement in the solution

phase.

* Facilitate the post-sales transition by supporting pricing activities and

transitioning the final delivery plan to implementation teams.

* Maintain awareness of progress against the delivery plan, providing support

to cross-functional teams during ramp, delivery, migration or implementation

phases.