About the role

What will you do at Google?

MINIMUM QUALIFICATIONS:

* Bachelor's degree in Computer Science, Information Systems, a related

technical field, or equivalent practical experience.

* 9 years of experience reading/debugging in Java, C, C++, software framework,

Python, Shell, Perl, or JavaScript.

* 9 years of experience troubleshooting and advocating for customer needs, and

triaging technical issues (e.g., hardware, software, application,

operational, process).

* Experience working with SQL/NoSQL databases.

PREFERRED QUALIFICATIONS:

* Experience with virtualization and containers (Docker, containers),

Kubernetes, image repositories, container tooling (docker client, kubectl).

* Experience writing and executing SQL queries against large datasets and log

files, to troubleshoot technical issues and analyze usage patterns.

* In-depth network troubleshooting experience, including collecting and reading

packet captures.

* Knowledge of core data structures and concepts: HTTP protocol, web

frameworks, and common web technologies.

* System/network administrator level knowledge of Linux/Unix or operating

systems (from Kernel to Shell and beyond, file systems and client-server

protocols).

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next

for their business — all with technology built in the cloud. Our products are

developed for security, reliability and scalability, running the full stack from

infrastructure to applications to devices and hardware. Our teams are dedicated

to helping our customers — developers, small and large businesses, educational

institutions and government agencies — see the benefits of our technology come

to life. As part of an entrepreneurial team in this rapidly growing business,

you will play a key role in understanding the needs of our customers and help

shape the future of businesses of all sizes use technology to connect with

customers, employees and partners.

Our Technical Solutions Engineer owns our large and important customer issues in

addition to providing level two support to our other support teams. You will be

a part of a global team that provides 24x7 support to help customers seamlessly

make the switch to Google Cloud.

In this role, you will

troubleshoot technical problems for customers with a mix
of debugging, networking, system administration, updating documentation, and
when needed, coding/scripting. You will make our products easier to adopt and
use by making improvements to the product, tools, processes and documentation.
Our Technical Solutions team is driven by customers and you will help drive the
success of Google Cloud by understanding and advocating for our customers
issues.
Google Cloud accelerates every organization’s ability to digitally transform its
business and industry. We deliver enterprise-grade solutions that leverage
Google’s technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as
their trusted partner to enable growth and solve their most critical business
problems.
Individual pay is determined by factors including job-related skills,
experience, and relevant education or training.
US: $150000 - $218000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].
RESPONSIBILITIES:
* Work as part of a team of Engineers/Consultants that globally ensure 24 hour
customer support.
* Manage the customer’s problem through effective diagnosis, resolution, or
implementation of new investigation tools to increase productivity for
customer issues on Google Cloud Platform products.
* Act as a consultant and subject matter expert for engineering, sales, and
customer organizations to resolve technical deployment obstacles and improve
Google Cloud.
* Develop an in-depth knowledge of Google's product technology and underlying
architectures by troubleshooting, reproducing, determining the root cause for
customer reported challenges, and building tools for faster diagnosis.
* Work closely with Product and Engineering teams to improve the
supportability, products, and interact with Site Reliability Engineering
teams to drive high-quality production.

Which skills does this role require?

JavaC++PythonNoSQLShell ScriptingSystem AdministrationDebuggingTechnical SupportCloud ComputingCPerlJavaScriptSRECloud InfrastructureTechnical Solutions EngineeringRoot Cause AnalysisGCP

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