About the role

What will you do at Google?

MINIMUM QUALIFICATIONS:

* Bachelor's degree in Computer Science, Information Systems, a related

technical field, or equivalent practical experience.

* 13 years of experience troubleshooting and advocating for customers needs,

and triaging technical issues (e.g., networking, software, application,

operational, process).

* Experience reading or debugging code with one of the following: Java, C, C++,

Python, Shell, Perl, or JavaScript.

* Experience as a systems/network administrator, with Linux/Unix or operating

systems, including TCP/IP, Routing, VPNs, VLANs, peering, load balancing,

etc.

* Experience working with web technologies (HTTP, HTML, Javascript, etc.).

* Ability to communicate in English fluently to support client relationship

management.

PREFERRED QUALIFICATIONS:

* 10 years of experience in technical consulting on supporting large enterprise

customers with high service-level objective and service-level agreement

requirements.

* 5 years of experience managing a technical, customer-facing team.

* Experience with cloud computing (i.e., certifications, internships,

coursework, etc.).

* Experience using techniques such as packet capture/packet analysis,

artificial packet creation, load testing, and traffic path analysis to

troubleshoot network latency, packet loss, and other performance issues at

the packet level.

* Experience with any of these cloud solutions: SQL database administration,

Google app engine, open source software communities, cloud networking

solutions, or distributed computing technology.

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next

for their business — all with technology built in the cloud. Our products are

developed for security, reliability and scalability, running the full stack from

infrastructure to applications to devices and hardware. Our teams are dedicated

to helping our customers — developers, small and large businesses, educational

institutions and government agencies — see the benefits of our technology come

to life. As part of an entrepreneurial team in this rapidly growing business,

you will play a key role in understanding the needs of our customers and help

shape the future of businesses of all sizes use technology to connect with

customers, employees and partners. Google Cloud accelerates every organization’s

ability to digitally transform its business and industry. We deliver

enterprise-grade solutions that leverage Google’s cutting-edge technology, and

tools that help developers build more sustainably. Customers in more than 200

countries and territories turn to Google Cloud as their trusted partner to

enable growth and solve their most critical business problems.Individual pay is

determined by factors including job-related skills, experience, and relevant

education or training.

US: $222000 - $308000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google

[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Manage customer problems through effective diagnosis, resolution, and

implementation of new investigation tools to increase productivity for

customer issues on Google Cloud Platform products.

* Develop knowledge of Google's product technology and underlying architectures

by troubleshooting, reproducing, determining the root cause for customer

reported issues, and building tools for faster diagnosis.

* Act as a consultant and subject matter expert for internal stakeholders in

engineering, sales, and customer organizations to resolve technical

deployment obstacles and improve Google Cloud.

* Understand customer issues and advocate for their needs with cross-functional

teams including product and engineering teams to find ways to improve the

product, and drive high-quality production.

* Work as part of a team of Engineers/Consultants that globally ensure 24 hour

customer support. This will include a need to sometimes work non-standard

work hours or shifts.

Which skills does this role require?

TroubleshootingJavaPythonLinuxUnixTCP/IPRoutingVPNVLANLoad balancingApplicationPerformance tuningRoot cause analysisClient relationship managementEngineeringDeploymentProductionJavaScriptGCPMachine Learning

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