About the role

What will you do at Glidewell Dental?

Essential Functions:

Assigns and escalates bugs to Product Owners.

Engages with end‐users to validate updates.

Collaborates with Product Owners in agile environment to meet project deadlines.

Facilitates deployments and automates test procedures in both QA and production environments.

Provides technical assistance; writes and maintains user documentation and trains and supports users.

Prepares technical support by collecting, analyzing, and summarizing information and trends.

Serves as subject matter expert for business-critical applications and be able to identify and troubleshoot issues quickly

Collaborates with Agile Scrum development teams to identify and resolve production issues.

Provides valuable feedback to Agile Scrum Product Owners on application improvements.

Monitors/follows up with Agile Scrum team Product Owners on backlog item status.

Cross-training next level of support on application and business workflows

Participates in testing and de-bugging during pre-deployment and post-deployment stages.

Creates and executes automated test cases based upon project requirements.

Participates in daily Scrum team meetings with developers and product owners to discuss project goals and statuses.

Implements agile practices of iterative development, TDD, continuous integration, and continuous deployment

Participates in ongoing development, patching, and updating of released products through use of Agile process.

Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

Bachelor’s degree in Computer Science or Engineering; Master’s degree a plus.

Minimum two (2) years experience in Applications Support, QA testing, or Software Development.

Pay Range: $33.19/HR- $37.00/HR

Which skills does this role require?

Agile MethodologyApplication SupportAutomated TestingTDDContinuous IntegrationContinuous DeploymentTechnical DocumentationTroubleshootingScrumUser TrainingAgileAutomated Test CasesProduct OwnerBug TrackingTechnical SupportBusiness Systems AnalysisComputer ScienceEngineering

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.