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General Motors

engineering opportunity

Contact Center Support Engineer II (Bilingual Spanish)

Provide mid-level support for contact center systems with a focus on Genesys Cloud and cloud-based technologies. Maintain, troubleshoot, and enhance applications while collaborating with technical teams and vendors to develop scalable, customer-focused solutions.

Arlington, Texas, United StateshybridFULL_TIME

Posted

About the role

What will you do at General Motors?

Why GM Financial Technology

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From

generative AI and cloud-native technologies to peer-led learning and hackathons,

our tech teams are building real solutions that make a difference. We’re

committed to AI-powered transformation, using advanced machine learning and

automation to help us reimagine customer interactions and modernize operations,

positioning GM Financial as a leader in digital innovation within a dynamic

industry.

Join us and discover a workplace where your ideas matter, your development is

prioritized, and you can truly make a global impact.

Which skills does this role require?

Genesys CloudAzureAwsPythonPowershellSqlApisAgile MethodologyData VisualizationMicrosoft ExcelCcassAi PromptingChatbotsRoot Cause AnalysisSpanish BilingualismIt GovernanceAgileMicrosoft CopilotGenerative AiMachine LearningAutomationData MiningFinancial InstitutionsCloud-NativeLLMs

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Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.

Role information can change. Confirm current details on the original application page.

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