Founding Customer Strategy

About the Role

We’re looking for a founding hire to help us manage and understand our rapidly growing customer base. Since launching last year, we’ve gone from $0 to seven figures in ARR. Our customer base has grown into the hundreds, ranging from fast growing startups like Supabase and PostHog up to Fortune 500 enterprises.

This isn't a traditional Customer Success role. You'll own the customer function end-to-end: working with our largest customers, driving expansions, supporting enterprise pilots, analyzing usage, and turning what you learn into actionable product strategy.

What You’ll Do

• In this role, you’ll work directly with the CEO and founding team on the entire lifecycle of the customer function.
• You’ll synthesize and contribute what you’re seeing on the front lines with our customers back to our engineering and product teams to drive roadmap and further impact.
• You’ll wear many hats: Customer Success: Helping our best customers be successful with Gauge Pre-Sale Support: Driving success for enterprises who are piloting Gauge Upsells: Capturing upside and expansions across our customer base Systems: Own our source of truth for our customer data, and build the systems needed to 10x the team in the future Product: Sit next to our R&D team and share the key pain points and customer objections we need to build against Analysis: Understand our customer’s usage and patterns to identify product opportunities, reduce churn, and drive expansion What We’re Looking For A strong generalist who wants to get their hands dirty Someone who is happy moving fast and making decisions without complete data A clear thinker who can simply articulate data and decisions A future or ex-founder