Digital Product Manager

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how

we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether

you’re supporting flights, helping customers, maintaining aircraft, leading

teams or working behind the scenes, you help create a travel experience that is

safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always,

operational excellence and one team. These values shape how we make decisions,

support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support

eligible employees at work and beyond. Availability may vary by role, employment

status, eligibility, location, schedule, applicable policies and current plan

details.

Depending on role and eligibility, available benefits and programs may

include:

* Medical, dental and vision coverage

* 401(k) retirement savings options

* Paid holidays, vacation time and sick time

* Travel privileges on Frontier Airlines and participating partner airlines,

based on current program rules and availability

* Buddy passes, based on eligibility and program rules

* Travel-related discounts and employee discounts on select products, services

and vendors

* A hybrid schedule for eligible headquarters roles based in Denver, Colorado

* Business casual dress options for eligible corporate and support roles

* Employee support programs and resources, including the HOPE League, Frontier

Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the

United States and select international markets. Our people support every part of

the travel journey, from airport operations and flight crews to aircraft

maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible,

practical and easy to personalize for our customers. Across the airline, our

teams help support a safe, reliable and efficient operation while continuing to

strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Digital Product Manager is responsible for supporting product execution

across Frontier's disruption management, customer recovery, and schedule change

servicing capabilities. This role partners closely with Operations, Customer

Care, Airports, Digital, Marketing Technology, Revenue Management, and IT teams

to identify opportunities to improve customer recovery experiences, streamline

operational workflows, and support scalable servicing solutions.

The role owns the day-to-day product backlog, requirements, user stories,

process alignment, and delivery coordination needed to advance disruption

management and schedule change servicing capabilities. The ideal candidate

combines structured product management discipline with strong analytical skills

and the ability to connect operational workflows to customer-facing digital

self-service, customer care, and notification experiences.

Essential Functions

Product Ownership & Roadmap Execution

* Support execution of the disruption and schedule change product roadmap under

the direction of Product Leadership.

* Translate business needs into clear requirements, user stories, acceptance

criteria, workflow definitions, and MVP scope.

* Own backlog grooming, prioritization inputs, sprint planning support, and

day-to-day delivery coordination with IT and engineering teams.

* Partner with UX/UI and operational stakeholders to define usable operational

workflows for disruption handling, re-accommodation, recovery offers, and

schedule change servicing.

* Identify opportunities to reduce manual work, improve consistency, and

strengthen the customer experience during irregular operations and planned

schedule changes.

Operational Workflow, Business Rules & Servicing Capability Development

* Support the development and evolution of Frontier's disruption and schedule

change servicing capabilities by documenting operational workflows,

identifying opportunities for process improvement, and defining future

product enhancements.

* Define product requirements for disruption scenarios, schedule change logic,

customer eligibility rules, offer management, waivers, refunds,

reaccommodation paths, and communication triggers.

* Partner with Operations, Customer Care, Airport teams, Revenue, Legal,

Marketing Technology, and IT to ensure product logic aligns with operational

policy, customer handling expectations, and regulatory considerations.

* Help connect disruption workflows to customer-facing channels including

FlyFrontier.com, the mobile app, email, SMS, push notifications, kiosks, and

Customer Care tools.

* Support integration needs across reservation, flight, operational,

notification, customer profile, and reporting systems.

Data, Controls & Optimization

* Analyze disruption, schedule change, customer contact, self-service,

notification, and recovery data to support product decisions.

* Monitor key performance indicators such as self-service containment,

assisted-contact reduction, communication success, handling consistency,

customer recovery outcomes, and operational adoption.

* Define reporting needs, audit controls, exception handling, and product

health metrics for the servicing capability.

* Use customer feedback, operational insights, testing outcomes, and production

performance to recommend enhancements and prioritize improvements.

Cross-Functional Collaboration

* Partner with UX/UI, IT, BI, Operations, Customer Care, Airports, Marketing

Technology, Legal, and third-party vendors to deliver platform capabilities.

* Facilitate alignment across technical and non-technical teams by clearly

explaining product decisions, dependencies, risks, and release expectations.

* Support issue resolution and prioritization in partnership with engineering,

vendor, and business teams.

* Create clear documentation and communication materials to support stakeholder

visibility, change readiness, and operational adoption.

Delivery Support & Change Readiness

* Conduct UAT and QA activities for new disruption, schedule change, rule,

workflow, and communication capabilities.

* Track delivery progress, risks, dependencies, defects, open questions, and

release readiness for assigned initiatives.

* Maintain product documentation including requirements, process flows, release

notes, business rules, operational guidelines, and training support

materials.

* Support phased rollout, adoption tracking, post-release validation, and

continuous improvement after implementation.

Qualifications

• * Bachelor's degree in Business, Computer Science, Marketing, or a related
• field, or equivalent work experience.
• * 5+ years of experience in digital product management, preferably within
• ecommerce, travel, or hospitality industries.
• * Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and product
• management best practices.
• * Experience with product analytics, A/B testing, and data-driven
• decision-making.
• * Excellent leadership, stakeholder management, and communication skills.
• * Ability to manage multiple priorities in a fast-paced, high-growth
• environment.
• * Experience working with CMS, API integrations, and cloud-based digital
• platforms.
• * Familiarity with Azure DevOps or similar tools preferred.
• * CSPO or similar certifications preferred.
• Knowledge, Skills and Abilities
• * Strong understanding of digital product management processes, methodologies,
• and best practices.
• * Deep knowledge of Agile development and ability to lead cross-functional
• teams effectively.
• * Excellent analytical and problem-solving skills, with experience in
• data-driven decision-making.
• * Strong communication and collaboration skills, with the ability to influence
• stakeholders at all levels.
• * Experience with customer journey optimization, UX principles, and usability
• testing.
• * Ability to work with technical and non-technical teams to translate business
• requirements into actionable features.
• * Strong organizational skills with the ability to manage multiple projects and
• deadlines.
• * Experience with roadmap planning, prioritization frameworks, and backlog
• management.
• * Knowledge of coding and design best practices is a plus.
• * Familiarity with cloud technologies, microservices, and API development
• preferred.
• Equipment Operated
• Standard office equipment, including PC, copier, fax machine, printer
• Work Environment
• Typical office environment, adequately heated and cooled
• Physical Effort
• Generally, not required.
• Supervision Received
• General Direction: The incumbent normally receives little instruction on
• day-to-day work and receives general instructions on new assignments.
• Salary Range: Please note: $90,094 - $119,583. This posting has a closing date
• of on or before midnight 10.31.26 MT.
• Positions Supervised
• None
• Workplace Policies
• Disclaimer: The above statements are intended only to describe the general
• nature and level of work required of the referenced position; they are not
• intended to be an exhaustive list of all responsibilities, duties, and skills
• required of individuals in this position. Please be advised that duties and
• expectations of this position may be subject to change.
• Frontier Airlines, Inc. is an equal opportunity employer and, as such, is
• committed to providing equal employment opportunities to all qualified
• applicants without regard to race, color, religion, sex, national origin, age,
• marital status, veteran status, sexual orientation, gender identity or
• expression, disability status, pregnancy, genetic information, citizenship
• status or any other basis protected by federal, state, or local laws. This
• policy applies to all terms and conditions of employment, including recruiting,
• hiring, placement, promotion, termination, layoff, recall, transfer, leaves of
• absence, compensation and training.
• Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT
• safety-sensitive employees are subject to pre-employment testing for the
• following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids
• and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is
• found to have tested positive on any required drug or alcohol test at a former
• employer will be considered ineligible for employment with Frontier.
• Colorado Residents: In any materials you submit, you may redact or remove
• age-identifying information such as age, date of birth, or dates of school
• attendance or graduation. You will not be penalized for redacting or removing
• this information.