About the role

What will you do at Ford Motor Company?

Are you passionate about transforming customer experiences and empowering

internal teams with cutting-edge technology? Do you thrive in a dynamic, agile

environment focused on delivering tangible value?

Our Ford Credit Core + Servicing (C+S) product team is on a mission to build

unwavering confidence and loyalty in our internal agents and external customers.

We envision a future where our servicing tools and processes provide complete

support, enable self-sufficiency, and deliver effective, personalized service

exactly when and where it's needed.

As a Early Collections Product Manager, you won't just gather requirements; you

will be a key driver in delivering software solutions that directly impact on

the daily work of Ford Credit Agents and, by extension, the satisfaction of our

customers. Embracing a modern agile mindset, you will operate at the

intersection of product strategy and technical execution, partnering closely

with business, product, and engineering teams. You will ideate, design, and help

deliver new functionality into our strategic servicing toolset.

Which skills does this role require?

Product ManagementAgile MethodologiesRequirements GatheringAnalytical SkillsProblem SolvingCommunicationCollaborationInterpersonal SkillsAttention to DetailCustomer ServiceBusiness AnalysisTechnical ExecutionUser Story MappingProcess ModelingCRM SystemsCustomer ExperienceProduct ManagerEarly CollectionsFord CreditAgileSoftware SolutionsUser StoriesAcceptance CriteriaJourney MappingFinancial ServicesSelf-SufficiencyPersonalized ServiceDocumentationInsights GenerationProactiveOwnershipDynamic EnvironmentCutting-Edge TechnologyInternal AgentsExternal CustomersServicing ToolsProduct Strategy

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Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.