Product Manager

We are the movers of the world and the makers of the future. We get up every

day, roll up our sleeves and build a better world -- together. At Ford, we’re

all a part of something bigger than ourselves. Are you ready to change the way

the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great

Ford and Lincoln vehicles. By partnering with dealerships, we provide financing,

personalized service and professional expertise to thousands of dealers and

millions of customers in over one hundred countries around the world.

In this position...

Are you passionate about transforming customer experiences and empowering

internal teams with cutting-edge technology? Do you thrive in a dynamic, agile

environment focused on delivering tangible value?

Our Ford Credit Core + Servicing (C+S) product team is on a mission to build

unwavering confidence and loyalty in our internal agents and external customers.

We envision a future where our servicing tools and processes provide complete

support, enable self-sufficiency, and deliver effective, personalized service

exactly when and where it's needed.

As a Early Collections Product Manager, you won't just gather requirements; you

will be a key driver in delivering software solutions that directly impact on

the daily work of Ford Credit Agents and, by extension, the satisfaction of our

customers. Embracing a modern agile mindset, you will operate at the

intersection of product strategy and technical execution, partnering closely

with business, product, and engineering teams. You will ideate, design, and help

deliver new functionality into our strategic servicing toolset.

RESPONSIBILITIES

What you'll do...

Driving Product Outcomes: Collaborate intently with business operations

stakeholders and cross-functional product teams to deeply understand the agent

and customer experience. Translate this understanding into clear, concise, and

actionable specifications, requirements (e.g., user stories), acceptance

criteria, and testing scenarios.

Shaping the Servicing Strategy: Work alongside key stakeholders to refine and

execute the Ford Credit servicing strategy. Provide valuable input into the

product roadmap, assisting with prioritization decisions and appropriate

trade-offs between desired features, speed to market, and technical feasibility.

Championing Agent & Customer Experience: Directly contribute to improving

critical metrics like agent efficiency, customer Net Promoter Score (NPS), and

First Contact Resolution (FCR) on key initiatives, including:

• Providing a holistic customer view with relevant information to service

customers efficiently and effectively, partnering with the Smart Secure

Documents and Knowledge Management team to define and deliver solutions that

simplify complex customer requests and educate agents on processes. User

Research & Problem Solving: Proactively and creatively engage with users to

uncover their underlying needs, pain points, and opportunities. Analyze these

insights to identify problems and collaboratively define innovative solutions

that leverage our servicing toolset.

• Data-Driven Decision Making: Analyze relevant data (customer feedback, usage

metrics, operational data) to inform requirements, evaluate options, make smart,

decisive trade-offs, and ensure delivered value is measurable.

• Outcome Ownership: Take responsibility for defined outcomes by contributing to

setting clear goals and helping measure key results that align with product and

business objectives.

• Quality Assurance Support: Support the delivery process by executing

functional testing and collaborating with QA engineers to ensure solutions meet

requirements and quality standards.

• Ability to closely work with key stakeholders in supporting Collections

strategies and outcomes.

• Ability work with 3rd party vendors in driving key initiatives.

• Manage product backlog, track KPIs, support quarterly planning processes

across multiple initiatives.

• Comfortable with ambiguity and use data to drive forward.

QUALIFICATIONS

You'll have...

* Bachelor’s degree in a relevant field (e.g., Business, Technology,

Information Systems) or equivalent practical experience or equivalent

combination of relevant education and experience.

* General knowledge of Ford Credit operations

* Proven ability to define and document clear, concise requirements (e.g., user

stories, acceptance criteria) in an agile environment

* Strong analytical and problem-solving skills, with the ability to navigate

ambiguity ("white space"), break down complex issues, generate insights from

various sources (including data), and synthesize them into clear, actionable

recommendations and compelling narratives.

* Exceptional communication, collaboration, and interpersonal skills, with a

track record of building strong relationships and effectively working across

diverse functional teams and organizational levels.

* A curious and adaptable mindset with a strong desire to learn about new

technologies, business processes, and customer behaviors.

* Evidence of being proactive, taking ownership, and working effectively both

independently with minimal supervision and collaboratively as part of a team

executing on a shared vision.

* Strong attention to detail, ensuring accuracy in documentation and analysis.

Even better, you may have...

* Direct Ford Credit experience and/or experience within the financial services

industry, particularly related to credit operations or customer service.

* Direct experience working as a Business Analyst, Product Owner, or similar

role within an agile software delivery team.

* Exposure to or hands-on experience with modern product discovery and

development techniques such as user story mapping, rapid prototyping, process

modeling (e.g., using BPMN), or journey mapping.

* Experience working with CRM systems or dedicated customer service

applications.

You may not check every box, or your experience may look a little different from

what we've outlined, but if you think you can bring value to Ford Motor Company,

we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose

what your Ford future will look like: will your story span the globe, or keep

you close to home? Will your career be a deep dive into what you love, or a

series of new teams and new skills? Will you be a leader, a changemaker, a

technical expert, a culture builder…or all of the above? No matter what you

choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs,

subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense

reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management

leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and

New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: New Hire Benefits

[https://fordcareers.co/GSRSP2]

This position is a range of salary grades 5-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to

work in the United States. Verification of employment eligibility will be

required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive

consideration for employment without regard to race, religion, color, age, sex,

national origin, sexual orientation, gender identity, disability status or

protected veteran status. In the United States, if you need a reasonable

accommodation for the online application process due to a disability, please

call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub

location may be required to be onsite four or more days per week.

#LI-Hybrid#LI-FordCredit #LI-JB5