About the role

What will you do at Findhelp?

About the role

The R&D Department is made up of different disciplines including software and

database engineers, quality, technical implementation. R&D designs and develops

requested product features, fixes bugs within our platform, provides technical

analysis and estimation, ensures successful integration installations, manages

and monitors the health of our platform, and develops automation and tooling for

efficient and reliable software development processes. R&D works

cross-functionally with many other departments in the organization as a team to

fulfill Findhelp’s mission of connecting all people in need and the programs

that serve them with dignity and ease.

As a Senior Staff Engineer, Cloud Infrastructure, you will play a leading role

in developing robust processes and automated tools for our engineering teams to

use. Your day-to-day activities will include designing a self-service

infrastructure-as-code approach to our cloud projects, ensuring the availability

of our services through a sustainable on-call rotation, and building the tools

to enable our development teams to ship and monitor their code with as much

confidence as possible.

The team you will be joining is made up of engineers with different skills and

experiences. You will be one of many technical leaders on this team, working in

close collaboration within your team and the rest of Engineering through

standard Scrum practices.

What you'll do

* Understand and take ownership of existing GCP and Cloudflare infrastructure,

including costs.

* Design and implement the next iteration of infrastructure as code with

Terraform.

* Understand and take ownership of existing monitoring and alerting stack.

* Design and implement the next iteration of monitoring and alerting.

* Participate in team 24/7 on-call rotation.

* Assist team in work related to build tools and deployment pipelines.

* Contribute consistently to efforts spanning multiple engineering divisions

and departments, both in implementation and architecture.

* Understand how your work affects real users and their needs and build that

into your work and mentorship.

* Weigh tradeoffs and priorities with parties on other teams and departments.

* Model positive behavior in complex technical and project management

interactions.

* Coach others on work management and proactively prevent blockers and

conflict.

* Share your experience to help others advance in their development.

* Ask for help when you need it.

* Given a team objective of any scope, plan and execute the work necessary to

get it from idea to done.

* Lead engineering through the example you set with your attitude, work ethic,

and contributions to engineering’s technical and cultural growth.

Qualifications

* At least eight (8) years of experience, a significant portion of which should
have come at a cloud-based SaaS company
* Undergraduate or graduate degree in Computer Science or related field
preferred
* Significant experience designing and maintaining Cloud infrastructure with
infrastructure-as-code required, experience with GCP and Terraform OSS
preferred
* Significant experience designing and maintaining Cloud networking, experience
with Cloudflare Workers preferred
* Significant experience with Devops and SRE techniques and practices
preferred, especially in Python and JavaScript-based applications
Physical demands and work environment
* This job is based on-site in Austin, Texas.
* This is largely a sedentary role; standard office equipment is used, such as
laptops, monitors and headsets, if needed.
* Limited travel may be required.
We value being together : We believe being together enables stronger
relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas or
Madison, Wisconsin.
Perks at Findhelp
* 401k & equity grants
* Free food and onsite gym at our Austin HQ
* Paid parental leave
* Competitive PTO & 10 paid holidays
* Comprehensive Medical, Dental, and Vision insurance with 100% company-paid
coverage for employee only coverage
* Dog-friendly office in Austin HQ
* 24/7 access to telemedicine and counseling
* Book Purchasing Program
We’re building a diverse, inclusive team
You’re welcome here. We want everyone to be able to easily connect to the help
they need, and we want our teams to reflect and represent our communities. It is
our policy to recruit, hire, train, and promote individuals, as well as
administer any and all Company policies, without regard to age, color,
disability, ethnicity, family or marital status, gender identity or expression,
language, national origin or ancestry, physical and mental ability, political
affiliation, race, religion, creed, sexual orientation, socio-economic status,
veteran status, or any other protected class, in accordance with applicable
laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
* Culture Committee
* Leadership Development Training
* Paid Volunteering Time

Which skills does this role require?

Infrastructure as CodeMonitoring and AlertingScrumTechnical LeadershipMonitoringAlertingSaaSAutomationDeployment PipelinesREST APIsAgile

Make your next move

Build a shortlist and prepare

Identify the requirements you can demonstrate, then choose examples from your work to discuss with the hiring team.

Build a focused shortlist before you applyCompare role requirements with your experience and give each application a clear reason.
Platform engineering jobsCompare current openings and review what to look for in this role.
Practice explaining your experience in an interviewRehearse your answers before meeting the hiring team.

Review the responsibilities and requirements before adding an opening to your shortlist.