About the role

What will you do at Encora Inc.?

As a Senior Platform Engineer at Encora, your role is to lead efforts and ensure the reliability, availability, and performance of applications and platforms. As a Senior Platform Engineer your role is to lead efforts and be responsible for both uplifting and maintaining our client’s evolving technology platforms, infrastructure, applications, and technology controls.

As a Senior Platform Engineer, the role will include both oversight for production operations of systems, as well as development/engineering of solutions to maximize system reliability & automation. You’ll work with a global team responsible for end-customer-facing, business-critical applications. You will partner with Infrastructure, SRE, and Development teams to identify issues and improve system reliability.

Your Responsibilities Coaching and mentoring fellow team members Handle deployments to AWS and Kubernetes platforms Provide support for the AWS and Kubernetes platforms, focusing on the customer-facing applications the team supports Manage mobile applications in the App and Play stores, including deployments Automate deployment processes and develop and refine infrastructure as code Work with a global team to ensure high availability and scalability within the platform Collaborate with SREs to resolve platform-related issues Use Splunk and similar tools to monitor and troubleshoot platform issues Handle content delivery by utilizing contentful templates Qualifications Experience as a Site Reliability Engineer (SRE) and/or Platform Engineer Superb written and oral communication skills Extensive experience with observability and monitoring, especially with OpenTelemetry, Splunk, AppDynamics, and Datadog Experience with AWS, Kubernetes, and/or OpenShift Background in DevOps practices – Exposure to how pipelines are setup and how to debug issues if any error occurs as part of deployment Scripting experience with Python, Node.js, or TypeScript Good debugging skills to dig deep and figure out the root cause of the problem in quick turnaround time Experience with disaster recovery, business continuity planning, Linux, and shell scripting Possess a “Can Do” attitude, with a view to moving the business forward Demonstrated skill and passion for operational excellence and solution delivery Experience in applying compliance requirements, industry best practices, and external knowledge Preferred Qualifications A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field Consulting experience Deep background working in an Agile methodology Knowledge of cloud-native application architecture design patterns Proven ability to assist in leading small to medium-sized teams ITIL Foundation certification AWS, Azure, or GCP certifications

Which skills does this role require?

KubernetesOpenShiftPythonNode.jsTypeScriptSplunkOpenTelemetryAppDynamicsDatadogInfrastructure as CodeDevOpsSRELinuxShell ScriptingCloud-native ArchitectureDisaster RecoveryBusiness Continuity PlanningContentfulApp StorePlay StoreObservabilityMonitoringScalabilityHigh AvailabilityCompliancePlatform EngineeringJavaScript

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