Desktop Support Deployment Engineer

ECS is seeking a Desktop Support Deployment Engineer to work in our Pocatello,

Idaho office. Please note: This position is contingent.

The Desktop Support Deployment Engineer position is part of a team that is

responsible for Windows desktop design, testing, security lockdown

implementation, integration with standard software packages, integration with

automated patching and deployment technologies, documentation, and training to

include automating application and configuration deployments and updates.

Position requirements and duties of the Desktop Support Deployment Engineer:

* Create, configure, test, document and deploy Windows desktop systems in both

physical and virtual environments.

* Engineer, deploy and O&M the Microsoft operating system baseline image for

Windows 11 or later for use on all FBI enterprise endpoints. All baseline

images must meet DISA STIG and internal FBI Security recommendations.

* Provide engineering and deployment and O&M services for a broad range of

current and future Microsoft applications and technologies, or other

third-party tools that integrate with Microsoft products.

Currently utilized technologies include but are not limited to Microsoft End

Point Configuration Manager (MECM), Microsoft System Center Software Portal

(MSCSP), and Microsoft Office products.

* Use automated deployment methods such as Microsoft Endpoint Manager, System

Center Configuration Manager, BigFix, etc.

* Test patches and update documentation for software updates or changes

as required.

* Proactively ensure systems are secured and meet operational requirements.

* Develop and maintain automated processes for software and firmware updates.

* Serve as a subject matter expert for top tier desktop problem resolution.

* Integrate hardware and firmware drivers.

* Test and document new desktop platforms and peripherals.

* Design, implement, and administer IT support of the Windows desktop and

virtual infrastructure.

* Create and maintain bare-metal and virtual machines with the appropriate

distribution of Windows and network configuration, using tools that include

Windows Deployment Services, Microsoft Endpoint Manager, System Center

Configuration Manager, Resource Kits, and BigFix.

* Provision/configure all required software onto desktops both virtual and

physical.

* Evaluate, improve, and maintain the information security throughout the

Windows infrastructure by testing and validating baseline changes to include

regression testing and update testing both hardware and software releases.

* Monitor and test application performance for potential

bottlenecks, identify possible solutions, and work with developers to

implement those fixes.

* Maintain security, backup, and redundancy strategies.

* Write and maintain custom scripts to increase system efficiency and lower the

human intervention time on any tasks. Use automated tools to

deploy third-party packages.

* Participate in the design of information and operational support systems.

* Provide 3rd and 4th level of Windows desktop support for both virtual and

physical systems.

* Liaise with vendors and other IT personnel for problem resolution.

* Ensure technical documentation exists for all systems and is kept up to date

to include inventory and patch levels of all systems to include hostnames, IP

addresses, enclave, number of cores, number of processors, admin passwords,

certificates, and service accounts monthly.

* Document system configurations, to include passwords, access controls,

version number, and revision numbers, patch levels, and inventory to include

hostnames, TCP/IP addresses, number of processors, and number of cores,

memory, and license keys.

Qualifications

• * Must have a current Top-Secret Clearance with the capability of obtaining SCI
• / CI-Poly to meet contract requirement
• * Five years of experience in managing modern desktops