About the role

What will you do at ECI?

ECI has an exciting opportunity for an experienced Senior Product Manager to

join our team. You will play a crucial leadership & contributor role in ensuring

client satisfaction, driving Digital project sales, and overseeing and

optimizing the complete execution of offshore delivery. You'll introduce clients

to ECI's digital capabilities during pre-sales activities, help win deals,

transition them into projects, and ensure their success through ongoing

oversight and communication between clients, cross-department collaboration with

other teams at ECI, and the offshore delivery team.

This is a highly technical role with the expectation of previous experience and

fluency gathering requirements and discussing solution architecture in data

services (data lakehouse, data pipelines, data models, relational databases,

security, metadata management), AI (third party LLM models/platforms, RAG

architecture, vector databases, MCP tools), Cloud services (AWS & Azure

including core concepts such as private & public concepts – networking & IAM,

compute selection (IaaS & PaaS), firewall solutions, containerization &

Kubernetes, governance & best practices), web app development (monolithic vs

microservices architecture, pub/sub, API integration, code development to

deployment lifecycle), and lastly Microsoft 365 services such as SharePoint

Online, Power Platform (Power Automate, Power Apps), Microsoft Purview and

related security tools. Lastly, the candidate should have previous experience as

a Product Manager (or software engineer that is comfortable with these

responsibilities)– collecting requirements, identifying & inferring both client

& client user’s needs, and formulating business requirements to functional

requirements and translating to technical teams.

This is a hybrid role for candidates based in a commutable distance to New York,

NY; 3 days in office, 2 remote.

What you will do

* Collaborate with the Sales team to identify sales-qualified leads and conduct
pre-discovery meetings to understand their business and project needs.
* Convert pre-discovery insights and requirements into proposals, working with
offshore delivery leads, SMEs, and the Director of Product Management,
Digital Services to refine and align proposals.
* Optimize proposals through estimate reviews and requirement clarification
with offshore delivery leads and architects.
* Pitch proposals to prospective client stakeholders, highlighting ECI's
digital value propositions as well as describing the scope of the engagement.
* Ensure successful project execution, maintain a positive client experience
and account management, and act as a liaison between clients and the offshore
delivery team.
* Act as a subject matter expert on cloud (AWS & Azure), data applications &
pipelines, application development, and AI solutions, providing consultative
resources to clients and internal ECI team members. Expectation to be able to
discuss with technical client resources, architects, and provide evidence of
recommendations & approaches.
* Collaborate and contribute to department-level strategy and KPIs with the
Director of Product Management, Digital Services and offshore teams for
optimization.
* Attend workshops, take certifications, and advance knowledge across project
domain types.
* May be expected to travel to conferences, client offices, or NYC
headquarters.
EDUCATION AND EXPERIENCE
* Bachelor’s degree in computer science, Information Technology, Business
Administration, or a related field, or equivalent experience.
* Minimum of 7-10 years in technical product manager and/or consulting role.
Preference to previous experience as a Software Engineer.
* Proven experience developing applications and/or consulting solution
architecture work in cloud technologies (AWS & Azure), data applications &
pipelines, application development, and AI solutions.
SKILLS AND COMPETENCIES
* Technical Expertise: Strong understanding of cloud platforms (AWS & Azure),
proficiency in third party SaaS, data applications/tools/services, data
pipeline architecture, custom application development, and AI solutions.
* Sales and Business Development: Ability to work with sales-qualified leads
through the requirement gathering phase and convert them into actionable
proposals. Experience in pitching proposals and presenting value propositions
to clients.
* Collaboration and Communication: Excellent communication skills to liaise
between clients and offshore delivery teams. Ability to collaborate with
sales teams, offshore leads, architects, and SMEs.
* Leadership and Strategy: Strong leadership skills to assist in hiring and
managing project teams. Ability to contribute to department-level strategy
and KPIs.
* Client Relationship Management: Experience in building and maintaining client
relationships.
* Strong research capabilities: Ability to work autonomously and
collaboratively to research new technologies & learn quickly.
PREFERRED CERTIFICATIONS AND SKILLS
* AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions
Architect Expert
* Previous work with financial services firms (PE, Hedge Funds, Investment
Banking, etc.)
* Experience working with MSPs and/or MSSPs and understanding types of service.
* Experience working with cybersecurity, GRC, and/or networking setup.
* Experience working at a Microsoft Partner firm.
PERSONAL ATTRIBUTES
* Problem-Solving: Strong analytical and problem-solving skills.
* Adaptability: Ability to adapt to changing client needs and project
requirements.
* Detail-Oriented: Attention to detail in project planning and execution.
* Self-sufficient: Ability to work autonomously and drive tasks forward
ECI’s culture is all about connection - connection with our clients, our
technology and most importantly with each other. In addition to working with an
amazing team around the world, ECI also offers a competitive compensation
package and the range for this role is a maximum of $145,000 annually with
flexible PTO, health benefit eligibility the first of the month, life insurance,
pet insurance, 401K and so much more! If you believe you’d be a great fit and
are ready for your best job ever, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Hybrid

Which skills does this role require?

Product ManagementCloud ArchitectureAI SolutionsData Pipeline ArchitectureRequirement GatheringPre-salesClient Relationship ManagementSolution ArchitectureWeb App DevelopmentMicrosoft 365Power PlatformStakeholder ManagementTechnical ConsultingBusiness AnalysisData LakehouseRAG ArchitectureVector DatabasesKubernetesMicroservicesAPI IntegrationSharePoint OnlinePower AutomatePower AppsMicrosoft PurviewIAMIaaSPaaSSaaSMCP ToolsLLMMSPMSSPSolution ArchitectData PipelinesRelational DatabasesLLMs

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