About the role
What will you do at Dell Technologies?
AI Development & Agent Ops — Senior Principal Software Engineer
Why This Role
This is not a support role. Dell's AI Development & Agents Ops organization is
operating at the frontier of what it means to build software with AI — and this
individual will be in the engine room making it work. You will partner directly
with a VP who is deeply engaged in the work, contribute to shaping how one of
the world's largest technology companies builds software, and operate at a scale
where your individual contributions have outsized organizational impact.
You will also be joining at the right moment: early enough to shape the
architecture of the transformation, with enough organizational commitment that
the work has real resources and real stakes.
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About Dell Technologies
— ISG Developer Experience
Dell's Infrastructure Solutions Group is a global leader in Solutions, Storage,
Compute, and Networking. The Developer Experience organization within ISG is
responsible for developer productivity, tooling, observability, and platform
engineering for approximately 9,000 engineers. Our current mandate spans agentic
SDLC transformation, AI tooling governance, and the operating model changes
required to make AI-assisted development the norm — not the exception.
Infrastructure Solutions Group (ISG) builds the products that power
infrastructure, solutions, and data management our customers need most. Our
teams design and develop the hardware and software that connect infrastructure,
accelerate computational workloads, integrate across the stack, protect data
continuity, and deliver the platforms, applications, and diagnostics our
customers rely on every day at enterprise scale.
Some product builders follow the rules. Ours rewrite them.
Within ISG, innovation isn't just about creating new technology- it's about
challenging assumptions and reimagining how work gets done. Engineers define
intent, author precise specifications, and orchestrate AI agents that execute at
speed and scale. AI is embedded throughout our development process, helping us
move faster, learn quicker, and deliver greater impact. Yet the most important
contribution remains uniquely human: deciding what to build, designing how it
should work, and applying the judgment needed to earn our customers' trust. When
your products power critical infrastructure around the world, that
responsibility matters.
We move quickly toward the work that matters most. We reward experimentation,
encourage bold thinking, and remove unnecessary barriers so great ideas can
become reality faster. Our teams embrace a customer-first, first-to-market
mindset, transforming rapid feedback into better products and better outcomes.
We aren't looking for people who are content with the status quo- we look for
builders who question it, improve it, and occasionally rewrite it.
If you're energized by solving complex systems challenges, excited to work
alongside AI to amplify your impact, and motivated by the opportunity to shape
what's next instead of simply maintaining what's been done before, you'll find
your place here.
Join us and help build the future of enterprise technology.
Join us to do the best work of your career and make a profound social impact as
Senior Principal Software Engineer on our AI Development & Agent Ops team in
Hopkinton MA, or Austin, TX.
What You'll Achieve
As a Senior Principal Software Engineer — AI Development & Agent Ops, you will
be responsible for designing, building, and refining the services, platforms,
and practices that enable ~9,000 engineers to develop with AI agents at scale.
You will work with product, architecture, security, and engineering teams on
Dell's agentic SDLC transformation — operating at the frontier of what it means
to build software with AI.
You will:
* Develop and manage the agent lifecycle framework, including agent versioning,
testing, validation, security review readiness, deployment processes, and
release management within the enterprise agent registry
* Build and maintain shared services, reusable frameworks, developer tooling,
and cross-platform integrations that accelerate adoption of AI agents while
ensuring consistency, security, and compliance across product and engineering
teams
* Partner closely with Product Security, Cybersecurity, Legal, Risk,
Compliance, and Infrastructure teams to incorporate security requirements and
controls into agentic development workflows and platforms
* Collaborate with cross-functional stakeholders to identify and address
AI-specific security risks, including prompt injection, data exposure, agent
permissions, secure tool usage, and external integrations
* Define, implement, and maintain standards for knowledge base content,
metadata, structure, accessibility, and access controls to ensure trusted and
secure inputs for agentic systems and workflows
* Drive engineering best practices across the agentic ecosystem, including
automation, testing, observability, reliability, security-by-design
principles, and continuous improvement of platform performance and developer
experience
Take the First Step Towards Your Dream Career
Every Dell Technologies team member brings something unique to the table. Here's
what we are looking for with this role:
Essential Requirements
* 10+ years in a software engineering, platform engineering, security
engineering, or related technical leadership role
* Strong hands-on experience with AI-assisted software development, LLMs,
agentic systems, AI development platforms, and modern software engineering
practices
* Demonstrated experience working with Product Security, Cybersecurity, Risk,
Compliance, or Governance teams to deliver secure enterprise software
solutions and platforms
* Practical understanding of secure software development practices, threat
modeling, identity and access management, application security, and software
supply chain security
* Experience working cross-functionally with engineering, product, security,
and infrastructure stakeholders
* Demonstrated ability to take ambiguous problems, structure them, and deliver
concrete outputs including analyses, prototypes, specifications, or
frameworks
* Strong written and verbal communication skills, with the ability to translate
technical complexity into clear documentation for both technical and
non-technical audiences
Desirable Requirements
* Direct, hands-on experience with agentic development tools and platforms
(e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent)
* Experience evaluating, securing, or governing AI applications, copilots,
agentic workflows, or enterprise AI platforms
* Familiarity with MCP ecosystems, AI security concepts, LLM token economics,
and enterprise AI governance frameworks
* Experience in a large enterprise environment with compliance requirements,
security review processes, and non-negotiable human oversight needs
* Background in developer experience, platform engineering, security
engineering, or internal developer tooling.
* Experience building dashboards, measurement frameworks, security metrics, or
data instrumentation for engineering productivity and risk visibility
* Comfort operating in ambiguity, defining structures and processes where few
exist, and creating clarity without waiting for it
Compensation
Dell is committed to fair and equitable compensation practices. The salary range
for this position is $196,000 to $269,500.
Benefits
and Perks of Working at Dell Technologies
Your life. Your health. Supported by your benefits.
You can explore the overall
benefits experience that awaits you as a Dell Technologies team member — right
now at MyWellatDell.com
Who We Are
We believe that each of us has the power to make an impact. That’s why we put
our team members at the center of everything we do. If you’re looking for an
opportunity to grow your career with some of the best minds and most advanced
tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and
organizations transform how they work, live and play. Join us to build a future
that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity
for all employees and to providing employees with a work environment free of
discrimination and harassment. Read the full Equal Employment Opportunity Policy
[https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].
Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to
learn more about how we work and lead.
Which skills does this role require?
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