AI Development & Agent Ops — Principal Software Engineer

AI Development & Agent Ops — Principal Software Engineer

Why This Role

This is not a support role. Dell's AI Development & Agents Ops organization is

operating at the frontier of what it means to build software with AI — and this

individual will be in the engine room making it work. You will partner directly

with a VP who is deeply engaged in the work, contribute to shaping how one of

the world's largest technology companies builds software, and operate at a scale

where your individual contributions have outsized organizational impact.

You will also be joining at the right moment: early enough to shape the

architecture of the transformation, with enough organizational commitment that

the work has real resources and real stakes.

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About Dell Technologies

— ISG Developer Experience

Dell's Infrastructure Solutions Group is a global leader in Solutions, Storage,

Compute, and Networking. The Developer Experience organization within ISG is

responsible for developer productivity, tooling, observability, and platform

engineering for approximately 9,000 engineers. Our current mandate spans agentic

SDLC transformation, AI tooling governance, and the operating model changes

required to make AI-assisted development the norm — not the exception.

Infrastructure Solutions Group (ISG) builds the products that power

infrastructure, solutions, and data management our customers need most. Our

teams design and develop the hardware and software that connect infrastructure,

accelerate computational workloads, integrate across the stack, protect data

continuity, and deliver the platforms, applications, and diagnostics our

customers rely on every day at enterprise scale.

Some product builders follow the rules. Ours rewrite them.

Within ISG, innovation isn't just about creating new technology- it's about

challenging assumptions and reimagining how work gets done. Engineers define

intent, author precise specifications, and orchestrate AI agents that execute at

speed and scale. AI is embedded throughout our development process, helping us

move faster, learn quicker, and deliver greater impact. Yet the most important

contribution remains uniquely human: deciding what to build, designing how it

should work, and applying the judgment needed to earn our customers' trust. When

your products power critical infrastructure around the world, that

responsibility matters.

We move quickly toward the work that matters most. We reward experimentation,

encourage bold thinking, and remove unnecessary barriers so great ideas can

become reality faster. Our teams embrace a customer-first, first-to-market

mindset, transforming rapid feedback into better products and better outcomes.

We aren't looking for people who are content with the status quo- we look for

builders who question it, improve it, and occasionally rewrite it.

If you're energized by solving complex systems challenges, excited to work

alongside AI to amplify your impact, and motivated by the opportunity to shape

what's next instead of simply maintaining what's been done before, you'll find

your place here.

Join us and help build the future of enterprise technology.

Join us to do the best work of your career and make a profound social impact as

a Principal Software Engineer on our AI Development & Agent Ops team in

Hopkinton MA, or Austin TX.

What You'll Achieve

As a Principal Software Engineer — AI Development & Agent Ops, you will be

responsible for designing, building, and refining the services, platforms, and

practices that enable ~9,000 engineers to develop with AI agents at scale. You

will work with product, architecture, security, and engineering teams on Dell's

agentic SDLC transformation — operating at the frontier of what it means to

build software with AI.

You will:

* Engineer and operate the agentic harness including CI/CD integrations,

pipeline quality gates, orchestration capabilities, and Model Context

Protocol (MCP) integrations that support end-to-end agent workflows.

* Develop and manage the agent lifecycle framework, including agent versioning,

testing, validation, compliance reviews, deployment processes, and release

management within the enterprise agent registry.

* Build and maintain shared services, reusable frameworks, developer tooling,

and cross-platform integrations that accelerate adoption and ensure

consistency across product and engineering teams.

* Define, implement, and maintain technical standards for knowledge base

content, metadata, structure, and accessibility to ensure high-quality inputs

for agentic systems and workflows.

* Drive engineering best practices across the agentic ecosystem — including

automation, testing, observability, reliability, and continuous improvement

of platform performance and developer experience.

Take the First Step Towards Your Dream Career

Every Dell Technologies team member brings something unique to the table. Here's

what we are looking for with this role:

Essential Requirements

* 8+ years in a software engineering role.

* Deep hands-on familiarity with modern software development practices — CI/CD,

DevOps, developer tooling — and a strong working knowledge of the current

AI/agentic development landscape.

* Demonstrated ability to take ambiguous problems, structure them, and deliver

concrete outputs: analyses, prototypes, specifications, or frameworks.

* Experience working cross-functionally with engineering, product, security,

and infrastructure stakeholders.

* Strong written and verbal communication skills — able to translate technical

complexity into clear documentation for both technical and non-technical

audiences.

Desirable Requirements

* Direct, hands-on experience with agentic development tools and platforms

(e.g., Windsurf/Codeium, Claude Code, GitHub Copilot, Cursor, or equivalent).

* Familiarity with MCP ecosystems, LLM token economics, and AI governance

frameworks at enterprise scale.

* Experience in a large enterprise environment with gated release cycles,

compliance requirements, and non-negotiable human oversight needs.

* Background in developer experience, platform engineering, or internal

developer tooling.

* Experience building dashboards, measurement frameworks, or data

instrumentation for developer productivity.

* Comfort operating in ambiguity: defining structures and processes where few

exist, and creating clarity without waiting for it.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range

for this position is $168,000 to $231,000.

Benefits

and Perks of Working at Dell Technologies

Your life. Your health. Supported by your benefits.

You can explore the overall

benefits experience that awaits you as a Dell Technologies team member — right

now at MyWellatDell.com

Who We Are

We believe that each of us has the power to make an impact. That’s why we put

our team members at the center of everything we do. If you’re looking for an

opportunity to grow your career with some of the best minds and most advanced

tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and

organizations transform how they work, live and play. Join us to build a future

that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity

for all employees and to providing employees with a work environment free of

discrimination and harassment. Read the full Equal Employment Opportunity Policy

[https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement].

Visit our Culture Code [https://jobs.dell.com/en/how-we-work-and-lead] page to

learn more about how we work and lead.