About the role

What will you do at Delan Associates Inc.?

We're Hiring: SRE Production Support Engineer

📍 Malvern, PA · Onsite

💼 Contract

🧰 Experience: 5+ yrs

🛠️ Skills: Shell, Bash, AWS, Azure, Docker, Kubernetes, Terraform, Ansible, Jenkins, CI/CD, Nginx, Grafana

Roles &

Responsibilities

Provide L2/L3 production support for mission-critical applications.
Monitor application health, infrastructure, and platform performance.
Respond to production incidents and restore services within SLA.
Perform root cause analysis (RCA) and implement permanent fixes.
Troubleshoot application, middleware, infrastructure, and database issues.
Participate in 24x7 on-call production support rotation.
Automate repetitive operational tasks using scripting.
Monitor application logs and system metrics.
Collaborate with development teams to improve application reliability.
Support production deployments and release activities.
Maintain operational runbooks and support documentation.

Which skills does this role require?

ShellBashAwsAzureDockerKubernetesTerraformAnsibleJenkinsCi/cdNginxGrafanaSreProduction SupportL2 SupportL3 SupportRoot Cause AnalysisSlaOn-callInfrastructure MonitoringMiddlewareDatabase TroubleshootingAutomationRunbooksAWS

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