Customer Success Manager

About Contrario

Contrario (YC W25) is building an AI-powered recruiting marketplace that connects elite startup recruiters with fast-growing companies through software and operational tooling. We've raised $2.5M from Y Combinator and Nexus Venture Partners, with angels from Hudson River Trading, Stanford, and OpenAI. Our customers include 250+ companies — Decagon, Listen Labs, and Wispr Flow to other category-defining unicorns — hiring across engineering and GTM roles.

The Role

We're hiring our founding Customer Success Manager to own the relationships that make the marketplace work. Taking over a meaningful slice of our existing book of accounts, managing both the customers and the top-earning recruiters who serve them. As you ramp, you'll run product demos independently, and onboard new customers.

What You'll Do

• Own customer accounts.
• Manage a portfolio of customers and their open roles from onboarding through successful hires.
• Become their main point of contact and execute all internal workflows Manage our best recruiters.
• Own relationships with a concentrated group of the highest-performing recruiters on Contrario — people earning meaningful income through the network — and help them consistently make placements.
• Run demos and onboard new customers.
• Learn to independently run product demos, understand hiring needs, close straightforward opportunities, and transition new customers directly into account management.
• Keep the marketplace moving.
• Chase down stalled searches, unblock recruiters, handle unhappy customers, identify accounts that need attention, and escalate the right things quickly.
• Expand accounts.
• Know customers well enough to identify new roles and additional hiring needs naturally.
• About you Experience in Customer Success, Account management or equivalent at a startup — you're used to moving fast and handling high volume Grindy and high-agency, with strong written and verbal communication Comfortable managing a high volume of relationships and inbound requests at once Background in a talent marketplace, staffing, or recruiting environment is a strong plus, but not required Community-builder or creator-economy backgrounds are also a great fit 3+ years of relevant experience Compensation Base salary: $120K–$150K Quarterly bonus: up to $12K per quarter ($48K/year), tied directly to revenue performance across your accounts.
• Equity: 0.2%-0.4%