About the role

What will you do at Conduent?

Network Support Engineer III

Key Responsibilities

* Provide advanced technical support for enterprise network infrastructure,
including routers, switches, firewalls, SD-WAN, and load balancers, ensuring
high availability and performance.
* Troubleshoot and resolve complex network issues escalated from frontline
support using strong analytical and diagnostic skills.
* Collaborate with engineering and operations teams to implement approved
network changes, maintenance activities, and incident response plans.
* Maintain and update network documentation, including topology diagrams,
configuration records, support procedures, and operational runbooks.
* Assist in testing, validation, and operational readiness activities for
network upgrades, patches, and new deployments.
* Participate in daily operational reviews, support planning sessions, and work
prioritization activities to ensure timely issue resolution.
* Contribute to continuous improvement efforts by identifying recurring issues
and recommending process improvements, documentation enhancements, or
automation opportunities.
* Support operational initiatives, maintenance activities, and project-based
tasks as assigned.
* Participate in on-call support and after-hours maintenance activities as
required.
Required

Qualifications

* Bachelor’s degree in computer science, Information Technology, or related
field, or equivalent hands-on experience.
* Minimum five years of experience supporting enterprise networks in a
technical or operational role.
* Strong hands-on experience with enterprise routing, switching, firewall, and
network troubleshooting in production environments.
* Strong hands-on experience with:
* Cisco routers and switches
* VMware SD-WAN
* Firewalls, including Cisco ASA, Palo Alto, and NSX
* Load balancers, including F5 and AVI
* CCNP certification preferred, or equivalent networking expertise.
* Strong written and verbal communication skills, with the ability to document
issues, procedures, and support activities clearly.

Preferred Qualifications

* Palo Alto PCNSE certification
* F5 or related load balancing certifications
* Microsoft Azure certification
* Familiarity with ITIL, incident management, change management, or Agile-based
operational practices
* Experience automating network support tasks using Python or other scripting
tools
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $81,197- $105,450
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to [email protected]
[[email protected]]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Which skills does this role require?

RoutersSwitchesFirewallsSD-WANLoad BalancersTroubleshootingCisco RoutersCisco SwitchesVMware SD-WANCisco ASANSXAVIEnterprise Network InfrastructureHigh AvailabilityCiscoCCNPDocumentationNetwork UpgradesAutomation

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