Forward Deployed Engineer at CollectWise

About the role

What will you do at CollectWise?

We are looking for a Forward Deployed Engineer with 2+ years of experience to lead end-to-end enterprise customer implementations for our AI-powered debt collection platform. CollectWise is a Y Combinator-backed startup that has scaled from zero to $3.5M ARR in ~18 months, and we need someone who can blend strong engineering skills with excellent client communication to help us reach $10M ARR. What will you be doing?

Gathering requirements from enterprise clients and leading recurring calls to walk them through the implementation process Building and configuring AI agent implementations — ranging from straightforward to highly complex technical work Communicating directly with customers via email and calls to ensure the AI handles scenarios correctly, making technical fixes in real-time Getting clients live and ensuring successful ROI during the first month post-launch Owning the full customer relationship — you report directly to your clients, not to internal management

Which skills does this role require?

Node.jsTypeScriptReact.jsAWSSQLLLMs (GPT-5)Voice AI

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