About the role

What will you do at Charles Schwab?

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a Site Reliability Engineer supporting the Cashiering organization, you will play a critical role in ensuring the stability, resiliency, and operational excellence of Schwab’s Move Money platforms. This role supports business-critical modernization initiatives, including Crypto and PRISM, while driving production readiness, availability, and continuous improvement across distributed applications.

You will leverage observability, automation, and data-driven decision making to identify issues, improve system reliability, and optimize operational efficiency.

Working closely with application development teams, infrastructure partners, business stakeholders, and external vendors, you will lead complex incident resolution efforts, influence resiliency strategies, and help shape operational best practices. Success in this role requires strong problem-solving skills, adaptability in a fast-paced environment, and the ability to build collaborative relationships while balancing reliability, performance, and business outcomes across mission-critical Cashiering services.

What you have

Required Qualifications

5+ years of experience supporting production applications, software engineering, site reliability engineering, DevOps, or related technology environments

Experience managing application reliability through Service Level Objectives (SLOs), monitoring practices, and operational health management

Demonstrated ability to troubleshoot and resolve complex issues across applications, platforms, infrastructure, and distributed systems

Experience with observability and monitoring tools including Splunk, Grafana, Datadog, AppDynamics, or ThousandEyes

Strong knowledge of Cashiering and Move Money functions including Wires, ACH, Journals, Checks, and Check Deposits

Experience reviewing and troubleshooting . NET and Java-based applications

Experience with AI-enabled productivity and automation tools such as GitHub Copilot and Microsoft Copilot Studio

Experience supporting CI/CD pipelines, production readiness processes, and operational support practices

Working knowledge of Jira, Bamboo, Confluence, Control-M, SQL Server, DB2, and IT service management disciplines

Strong analytical thinking, communication, collaboration, and problem-solving skills with the ability to coordinate effectively during critical incidents

Preferred Qualifications

Experience with Pivotal Cloud Foundry and Google Cloud Platform environments
Knowledge of Linux administration, including RHEL environments
Experience with shell scripting, Python, Perl, Ruby, or PowerShell
Understanding of disaster recovery, resiliency planning, and business continuity programs
Experience supporting distributed applications in highly regulated or financial services environments
Knowledge of network services including DNS, VPNs, load balancers, proxies, and firewalls
Experience working with SAN and NAS storage technologies
Experience mentoring team members and promoting operational standards and best practices
In addition to the salary range, this role is eligible for bonuses or incentive opportunity

Which skills does this role require?

Site Reliability EngineeringProduction SupportObservabilityAutomationIncident ResolutionCashieringMove Money PlatformsJava.NETCI/CDSplunkGrafanaDatadogSQL ServerDevOpsMove MoneyAppDynamicsThousandEyesJiraBambooConfluenceControl-MDB2C#SQLGCP

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