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Blue Cross Blue Shield of Michigan

engineering opportunity

Technical Lead I-AI Engineer

Lead the design and development of AI-enhanced automation solutions using the UiPath ecosystem and custom ML models. Provide technical leadership, mentorship, and strategic alignment between IT capabilities and business objectives.

Detroit, Michigan, United StateshybridFULL_TIME

Posted

About the role

What will you do at Blue Cross Blue Shield of Michigan?

The AI Engineer/Technical Lead is responsible for designing, developing, and

leading

intelligent automation solutions using UiPath’s RPA and AI ecosystem. The role

combines hands-on development with technical leadership, ensuring high-quality

delivery of AI-enhanced automation projects.

Key Responsibilities

  • * Lead design and development of UiPath automation solutions, including AI
  • Center and Document Understanding.
  • * Build and deploy AI/ML models to enhance automation accuracy and efficiency.
  • * Integrate workflows with APIs, databases, cloud services, and enterprise
  • systems.
  • * Provide technical leadership, code reviews, and mentorship to RPA developers.
  • * Collaborate with business teams to assess processes, define requirements, and
  • deliver scalable solutions.
  • * Oversee deployment, monitoring, and optimization through UiPath Orchestrator.
  • * Troubleshoot issues, maintain existing automations, and ensure best practices
  • and governance.
  • Required Skills
  • * Strong problem-solving, leadership, and communication skills.
  • * Strong expertise with UiPath Studio, Orchestrator, AI Center, Document
  • Understanding, and Action Center.
  • * Proficiency in Python and ML frameworks (TensorFlow, PyTorch, Scikit-Learn).
  • * Experience with OCR technologies (Document Understanding, ABBYY, Google
  • Vision, Azure Form Recognizer).
  • * Knowledge of API integration, REST/SOAP services, SQL/NoSQL databases.
  • * Understanding of cloud platforms (Azure/AWS/GCP) and containerization
  • (Docker).
  • * Familiarity with Git, CI/CD pipelines, and DevOps for automation
  • AI & ML Expertise:
  • * Design and build custom ML models (Python, TensorFlow, PyTorch, Scikit-Learn)
  • to solve business-specific problems.
  • * Fine-tune and optimize models for accuracy, performance, and scalability.
  • * Manage model lifecycle: training, retraining, versioning, monitoring, and
  • drift detection.
  • * Utilize GenAI, NLP, LLM-based solutions to enhance automation (ChatGPT-like
  • assistants, classification models, summarization tools, etc.).
  • Technical Leads are responsible for activities that contribute to planning,
  • creating, and implementing the IT vision and strategy in alignment with the
  • organization’s strategic objectives. They contribute to the development of IT
  • standards, best practices, and technology processes or solutions and often serve
  • as consultants in their domain of expertise. Provide technical expertise to
  • develop and refine methodologies and approaches for their specific field of
  • proficiency; provide thought leadership and advance processes, techniques, and
  • methods; and apply these skills and frameworks to solve business problems and
  • achieve organizational objectives. Analyze trends, assess the impact of emerging
  • ideas, practices, and technologies on the business, provide solutions to address
  • technology and business issues, and may manage financial resources while
  • ensuring the development of high-quality solutions. Additionally, they function
  • with autonomy and establish strategic and lasting relationships with key
  • internal and external stakeholders to drive satisfaction with technology
  • capabilities.
  • * Works with business partners to understand and shape business needs.
  • * Manages the integration of IT processes or solutions across one or more
  • product, platform, or functional area.
  • * Provides consultation regarding the strategy and implementation of IT
  • initiatives to support products, platforms, services, and business
  • strategies.
  • * Works to optimize the alignment of IT and business strategies and may serve
  • as a trusted guide during strategy development.
  • * Contributes to the achievement of the technology vision and provides critical
  • input for development and implementation of integrated business technology
  • solutions.
  • * Provides input for business and technology planning.
  • * Manages IT technology solutions to ensure successful fulfilment of end-user
  • requirements, and proper and accurate testing and implementation.
  • * Provides clarity on objectives, scope, and required organizational change
  • management.
  • * Actively participates in and may lead governance activities and boards that
  • involve their areas of responsibility.
  • * Ensures compliance with enterprise technology standards, governance
  • processes, and performance metrics to ensure IT delivers value to the
  • enterprise.
  • * Maintains a close relationship with product owners, business units, and IT
  • Managers to identify potential applications for emerging technologies.
  • * Tracks and understands emerging technologies and how they might apply within
  • the organization.
  • * Works with stakeholders to continually optimize IT governance and
  • decision-making processes as the business context and technology landscape
  • changes.
  • * Gathers feedback and measures performance to identify improvement and
  • optimization opportunities and adjusts solutions accordingly.
  • * Explores and identifies solutions, methodologies, and frameworks to improve
  • operational efficiency, service delivery and/or information management across
  • all lines of business and technology platforms.
  • * Manages/ensures adherence to budget for relevant projects or programs.
  • * Provides indirect leadership, coaching, and mentoring to individuals and
  • project/program team members.
  • * Supports individuals in career development as needed by assisting with
  • networking, shadowing opportunities, position opportunity identification,
  • etc.
  • * Provides advice regarding the vendor relationship decision-making and
  • contract development process.
  • * Identifies risks by vendor, assesses vendors, and monitors and mitigates
  • risks, as appropriate.
  • * Researches and represents thought leadership to advise senior leaders on best
  • practices in their space of expertise.
  • * Serves as an emerging thought leader to business partners and IT leaders to
  • uncover ways technology can generate increased business value.
  • * Partners with Enterprise Architect(s) to refine and/or help create the vision
  • and guide the evolution of BCBSM’s business, systems, and technologies.
  • * Executes change through frequent communication to stakeholders about the
  • change and the impact of the change (individual and business).
  • QUALIFICATIONS
  • * Bachelor’s or Master’s degree in related field preferred.
  • * Minimum seven (7) years of relevant IT and business/industry work experience
  • required.
  • * Minimum three (3) years of indirect leadership experience preferred.
  • * Experience consulting with people at a variety of levels preferred.
  • * Deep knowledge in an area of expertise required.
  • * Demonstrated ability to lead and successfully execute IT projects and
  • generate associated business value.
  • * Knowledge of project management tools and methodologies required.
  • * Knowledge of agile methodology preferred.
  • * Knowledge of product management principles preferred.
  • * Ability to communicate technical topics in a clear, succinct, and relevant
  • way.
  • * Knowledge of current and emerging technologies, technology directions, and
  • strategic application to business needs, including the ability to
  • differentiate between a relevant trend and hype.
  • * Applies values, business strategy, policies, precedent, and experience to
  • make complex decisions. Knows when they have enough information to make a
  • decision and makes it. Considers the consequences of a decision and assesses
  • the options before reaching a conclusion.
  • * Interacts with clients to identify opportunities that meet organizational and
  • technological needs, as well as meet internal criteria for best practice that
  • meet the client’s specific operational requirements as they relate to its
  • organizational strategy. Provides recommendations that align short-term needs
  • with strategic performance drivers.
  • * Participates in change initiatives by implementing new directions and
  • providing appropriate information and feedback. Offers ideas for improving
  • work and team processes. Experiments with new approaches and improves
  • productivity through trial and error.
  • * Tailors communication style and method (vocabulary, pace, etc.) for the
  • audience. Uses stories, analogies, or examples that effectively illustrate a
  • point. Asks open-ended questions that encourage others to give their point of
  • view. Checks understanding by stating what he/she understands of the message
  • and asking the speaker to verify or clarify.
  • * Sets enhanced objectives for self and others. Monitors performance trends and
  • identifies opportunities to improve standards. Provides regular feedback and
  • suggests alternative approaches necessary to ensure that organizational
  • objectives and high standards are achieved. Delegates responsibility and
  • reallocates resources as needed to ensure that priorities are met.
  • * Shares new ideas and consistently demonstrates openness to the opinions and
  • views of others. Identifies new and different patterns, trends, and
  • opportunities. Generates solutions that build upon, adapt, and go beyond
  • tradition and status quo.
  • * Investigates areas of disagreement. Presents facts, analysis, and conclusions
  • or solutions in a way that demonstrates command of content, factors in
  • perspectives and interests of the audience, and shows what's in it for them
  • or what meets the common good.
  • * Analyzes errors, successes and failures, and sets strategies to rectify and
  • increase knowledge. Solicits performance feedback after each assignment.
  • Identifies personal strengths and weaknesses and defines areas for
  • self-development.
  • * Creates, explores and implements a strategy for supporting current business
  • needs. Tracks and reviews trend data. Creates components for potential
  • scenarios. Compares and contrasts ways of achieving a prescribed strategy.

Which skills does this role require?

UiPath StudioUiPath OrchestratorAI CenterDocument UnderstandingPythonTensorFlowPyTorchScikit-LearnOCR TechnologiesAPI IntegrationSQL/NoSQLAzureAWSGCPDockerCI/CDUiPathRPAAction CenterOCRABBYYGoogle VisionAzure Form RecognizerRESTSOAPSQLNoSQLGitDevOpsGenAINLPLLMMachine LearningREST APIsLLMs

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