About the role

What will you do at SAIC?

SAIC is searching for a Systems Engineer who performs high-level, day-to-day

operational support of complex application cloud systems to join our VA team.

Develops solutions to routine technical problems of limited scope. Follows

standard practices and procedures in analyzing situations or data from which

answers can be readily obtained. This is a 100% remote role.

Job Description

* Detect, isolate, document, rapidly report, and resolve system outages or

problems encountered during operations of the scientific workstations, which

includes the collections of diagnostic data, restoring the system operation,

development of workarounds, and other activities necessary for recovery of a

system.

* Accurately document problems in logging and discrepancy reporting tools.

* Work directly with the customer in most aspects of the day-to-day activities.

* Respond to user calls regarding hardware and software problems, correcting or

ensuring that problems are escalated when required. Communicate with users

and senior management the status of key problem statuses.

* Perform maintenance/installation of computing infrastructure.

* Implement continuous improvement methodology through the use of IT systems or

procedure.

* Maintain inventory of system assets.

* Ensure compliance with VA standards and security policies.

* Provide documentation, training, and additional duties as assigned.

SAIC® [http://www.saic.com/] is a premier mission integrator focused on

advancing the power of technology and innovation to serve and protect our world.

Our robust portfolio of offerings across the defense, space, intelligence, and

civilian markets includes secure high-end solutions in mission IT, enterprise

IT, engineering services, and professional services. We integrate emerging

technology, rapidly and securely, into mission critical operations that

modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and

inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered

in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For

more information, visit saic.com [http://www.saic.com/]. For ongoing news,

please visit our newsroom [http://www.saic.com/who-we-are/newsroom/].

Which skills does this role require?

AWSAzureLinux/UnixWindows ServerPythonBashPowerShellAnsibleCloudFormationDynaTraceSQLCI/CDGitSystem AdministrationNetwork ProtocolsProduction SupportS3Step FunctionsCloudWatchLinuxUnixWindowsPuppetChefSaltStackScienceLogicRDSOracle RDMBSGitHub ActionsCodeBuildCodeDeployPublic TrustSystems EngineeringInfrastructure-as-Code

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