Associate Technical Account Manager

Associate Technical Account Manager — Bird Products Email SMS Voice WhatsApp Verify Lookup RCS Push eSIM Realtime Pricing Developers Documentation API References MCP Server Tools Quickstart guides Learn Changelog Status Comparisons Company About Blog Careers Customers Solutions Newsroom Log in Contact sales Menu Position Associate Technical Account Manager Employment Type Full-time Location Remote, APAC Language Fluency in English and Mandarin The Role We're looking for an Associate Technical Account Manager to support the technical relationship for a portfolio of accounts, working under the guidance of Senior TAMs and Customer Success leadership.

You'll be the front-line technical contact for day-to-day support needs, helping customers troubleshoot issues, adopt product features, and get the most value from the Bird platform. This is a great entry point for someone early in their technical account management or customer-facing technical career, with room to grow into broader ownership over time.

What You'll Do

• Supporting the Technical Relationship Act as a technical point of contact for a shared portfolio of accounts, working alongside a Senior TAM or Customer Success Manager Help maintain strong day-to-day communication with customers to support their overall satisfaction and product experience Support & Troubleshooting Handle first-line support issues across client accounts, escalating more complex or ambiguous cases to senior team members Troubleshoot common technical issues, document steps taken, and keep customers updated on ticket status Submit clear, well-documented bug reports to Engineering when issues need further investigation Building Product Expertise Develop working knowledge of the Bird platform, with a focus on REST APIs and core messaging channels Shadow Product and Engineering conversations to build subject-matter familiarity over time Customer Communication & Reporting Help prepare and maintain case status updates for regularly scheduled customer meetings Support the team in tracking recurring issues or patterns worth flagging to a Senior TAM Learning & Growth Assist in identifying simple technical risks or usage gaps and flag them to senior team members for follow-up Provide basic guidance to customers on product usage, with escalation support available for more complex optimization requests What You'll Bring 0–2 years of experience in a technical support, customer success, or similar customer-facing role Fluency in English and Mandarin Basic familiarity with APIs, webhooks, or technical documentation (hands-on API experience is a plus, not required) Strong written and verbal communication skills A troubleshooting mindset and willingness to learn under pressure Comfortable working under guidance while building toward more independent account ownership Comfortable working async/remotely across time zones to support China-based customers Ready to join us?
• Send your resume to [email protected] with the role title in the subject line.
• Start with one channel.
• Add the others when you're ready.
• A test API key is yours immediately.
• Production unlocks when you add a payment method and verify a sender.
• Get started Read docs Using Claude Code, Cursor, or Codex?
• Copy a setup prompt and your agent installs the Bird CLI and skills for you.
• Pick yours: Claude Code Copied!
• Codex Copied!
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