Site Reliability Engineer

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth.

This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary: Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's website or application Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents Automate repetitive tasks and processes to improve efficiency and reduce manual intervention Create and maintain documentation for system architecture, configuration, and troubleshooting procedures Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering Required

Qualifications

• 5+ years of experience of designing and implementing scalable systems Strong knowledge of Linux/Unix systems and command line tools Proficiency in scripting languages such as Python, Shell, or Perl Experience with APM tools such as DynaTrace Familiarity with cloud platforms like AWS, Azure, or Google Cloud Understanding of networking principles and protocols (TCP/IP, HTTP, DNS, etc.)
• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools Knowledge in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk Strong problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues Excellent communication and collaboration skills to work effectively with cross-functional teams Strong attention to detail and ability to work in a fast[1]paced, dynamic environment Desired

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Expertise in APM tools, i.e.
• DynaTrace Experience in network packet capture analysis with Wireshark Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Innovative Thinking Result Orientation Solution Design Business Acumen DevOps Practices Project Management Solution Delivery Process Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.
• Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
• Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1.
• Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
• 2.
• Think about why you can do the job and make a list of your skills that are relative to the job.
• 3.
• Identify experiences or accomplishments that show your proficiency in the skills required for the job.
• 4.
• Summarize your abilities, accomplishments and skills into a brief, concise document.
• Considerations when writing a resume • Do be brief.
• Resumes should be 1-2 pages in length.
• • Do be upbeat and active in your wording.
• • Do emphasize what you have done clearly and concretely.
• • Do be neat and well organized.
• • Do have others proofread and critique your resume.
• Spell check.
• Make it error free.
• • Do use high quality, white or light colored 8½ x 11 paper.
• Use a laser printer if possible.
• • Don't be dishonest, always tell the truth about yourself in the most flattering light.
• • Don't include salary history or requirements.
• • Don't include references.
• • Don't include accomplishments that do not support your professional goals.
• • Don't include anything that isn't relevant.
• (For example, don't mention your fondness for swimming unless you want to work on the water.)
• • Don't use italics, underlining, shadows or other fancy treatments.
• Seven steps to a successful interview 1.
• Anticipate –Put yourself in the interviewer's position.
• What do you believe the interviewer is most interested in?
• Why do you think you have been invited to interview?
• 2.
• Research –What are the primary functions of the line of business?
• What are the success factors for the job?
• Is there a job description available?
• 3.
• Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments.
• Match them to what you know about the job.
• Consider which ones you should highlight.
• 4.
• Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
• 5.
• Prepare Questions – Interviewing is a two-way street.
• By asking thoughtful questions, you communicate your interest and learn a lot about the job.
• Choose two or three questions to ask your interviewer.
• Avoid asking a lot of questions about vacation time or breaks.
• 6.
• Practice – It may seem awkward, but it is the best way to come across well in an interview.
• Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
• 7.
• Follow-up – Send a brief follow-up letter to the interviewer.
• Keep in mind that the many job searchers will not send a follow-up letter.
• Sending one can become a competitive advantage.
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